Crowne Plaza Hamburg - City Alster, an IHG Hotel

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Overview of Crowne Plaza Hamburg - City Alster, an IHG Hotel

Crowne Plaza Hamburg - City Alster, an IHG Hotel

4.0 star property
Waterfront hotel with restaurant, near Inner Alster Lake

8.5/10 Very good

995 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$164
Price available on 12/6/2022
Map
Graumannsweg 10, Hamburg, HH, 22087
Main amenities
  • 291 smoke-free guestrooms
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour health club
  • Self parking
  • 24-hour room service
  • 9 meeting rooms
  • 24-hour front desk
  • Front desk safe
  • Snack bar/deli
  • Laundry service
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Hamburg-Mitte
  • Inner Alster Lake - 19 min walk
  • Hamburg City Hall - 28 min walk
  • Hamburg Dungeon - 40 min walk
  • Miniatur Wunderland - 41 min walk
  • Hamburger Dom - 41 min walk
  • St. Michaelis Church - 41 min walk
  • Alster Lakes - 1 min drive
  • Moenckebergstrasse - 2 min drive
  • Museum of Arts and Crafts Hamburg - 3 min drive
  • Thalia-Theater - 3 min drive

Getting around

  • Hamburg Airport (HAM) - 22 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Central Station - 19 min walk
  • Hamburg Dammtor Station - 29 min walk
  • Uhlandstrasse U-Bahn - 8 min walk
  • Lohmuhlenstrasse U-Bahn - 11 min walk
  • Mundsburg U-Bahn - 12 min walk

About this property

Crowne Plaza Hamburg - City Alster, an IHG Hotel

When you stay at Crowne Plaza Hamburg - City Alster, an IHG Hotel, you'll be within a 15-minute drive of Miniatur Wunderland and Hamburg City Hall. Guests can visit the 24-hour health club for a workout or grab a bite to eat at The Restauarnt, which serves breakfast and lunch. A bar/lounge and a snack bar/deli are other highlights, and rooms at this upscale hotel offer up nice touches like deep soaking tubs and premium bedding. Fellow travelers say great things about the restaurant and comfortable guestrooms. The property is just a short walk to public transportation: Uhlandstrasse U-Bahn is 8 minutes and Lohmuhlenstrasse U-Bahn is 11 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 291 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Service animals welcome
  • 1 per room
  • Food and water bowls available

Internet

  • Internet
  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Parking
  • Secured onsite self parking (EUR 25 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Offsite parking nearby (EUR 15 per day)

Other information

  • Other information
  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • Canoeing
  • Kayaking nearby

Working away

  • 9 meeting rooms
  • Conference space (5651 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • 24-hour health club

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Sign language-capable staff
  • Handrails in stairways
  • Wheelchairs available on site
  • Stair-free path to entrance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Restauarnt - This buffet restaurant serves breakfast and lunch.
The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification, and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 12 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Secured self parking costs EUR 25 per day
  • Parking is available nearby and costs EUR 15 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

Overall score and ratings

8.5

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

8/10 Very good

I liked the hotel's installations. The rooms were cozy.
Jorge, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice , clean and friendly staff
Michael, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff
Michael, 1-night romance trip
Verified Expedia guest review

8/10 Very good

murakami, 3-night trip
Verified Hotels.com guest review

8/10 Very good

5-night trip
Verified Hotels.com guest review

2/10 Poor

I was VERY DISAPPOINTED with the hotel. I booked it because I expected a certain level of service. I did NOT get it.
Catherine, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Had an amazing experience with my stay at Crowne plaza, the staff was extremely helpful and courteous Location was beautiful and perfect to unwind for a vacation
Sharat, 2-night trip
Verified Expedia guest review

8/10 Very good

George, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mahdi, 1-night business trip
Verified Hotels.com guest review