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Crowne Plaza Hamburg - City Alster

4-star hotel with spa, near Moenckebergstrasse

  • Free WiFi
From
A$138

Property renovations and closures

  • The property is closed between December 9 and June 20.

Image gallery

  • Crowne Plaza Hamburg - City Alster
  • Crowne Plaza Hamburg - City Alster
  • Suite, 2 Bedrooms - Bathroom
  • Superior Room, 1 King Bed - Bathroom
  • Crowne Plaza Hamburg - City Alster
Crowne Plaza Hamburg - City Alster. Image 1 of 71.
1 / 71Crowne Plaza Hamburg - City Alster
Graumannsweg 10, Hamburg, 22087, HH, Germany
8.6.Fabulous.
  • Helpful staff, good breakfast and clean room. The hotel is a short walking distance from…

    Sep. 24, 2019

  • This hotel was fabulous newly renovated room ultra comfortable beautifully presented…

    Feb. 22, 2019

See all 304 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) and guide to reopening vacation rentals (DTV & DFV - Germany) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Walkable
Convenient
Transport options
  • Free WiFi
  • Parking available
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 285 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour fitness center

For families

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Hamburg-Nord
  • Miniatur Wunderland - 41 min walk
  • Hamburg Dungeon - 41 min walk
  • Moenckebergstrasse - 21 min walk
  • Hamburg City Hall - 28 min walk
  • Hamburg Wholesale Market - 38 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Suite, 2 Bedrooms
  • Junior Suite
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Suite, 1 King Bed, View
  • Family Room, 2 Single Beds

What’s around

Landmarks

  • In Hamburg-Nord
  • Miniatur Wunderland - 41 min walk
  • Hamburg Dungeon - 41 min walk
  • Moenckebergstrasse - 21 min walk
  • Hamburg City Hall - 28 min walk
  • Hamburg Wholesale Market - 38 min walk
  • Hamburger Dom - 41 min walk
  • St. Michaelis Church - 42 min walk
  • Alster Lakes - 5 min walk
  • English Theatre Of Hamburg - 13 min walk
  • Mundsburg Center - 14 min walk

Getting around

  • Hamburg Airport (HAM) - 18 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Central Station - 19 min walk
  • Hamburg Dammtor Station - 29 min walk
  • Uhlandstrasse U-Bahn - 8 min walk
  • Lohmuhlenstrasse U-Bahn - 11 min walk
  • Mundsburg U-Bahn - 12 min walk
Profile: Hohenfelde

Profile: Hohenfelde

Back in 1869, Hohenfelde in northeast Hamburg pioneered the fashion for dedicated bathing beaches on the Aussenalster lake, which protected local residents from passing water traffic while they socialized and partook in recreational activities. Today the tradition lives on—Alsterwiese Schwanenwik is a hugely popular spot for BBQs and sunbathing in the summer months.

Wander down the leafy promenade along the Aussenalster to enjoy the panoramic views across the lake to the Kennedy Bridge and the spires of Hamburg’s picturesque old town. Or take the scenic route along the Mundsburg canal to explore this tranquil neighborhood off the beaten path.

map
See on map
Graumannsweg 10, Hamburg, 22087, HH, Germany

At a glance

Hotel size

  • This hotel has 285 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • 1 per room
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 22 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Offsite parking nearby (EUR 15 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • 24-hour fitness facilities
  • Full-service spa
  • Bicycle rentals on site
  • Rowing or canoeing on site
  • Kayaking nearby
  • Sailing nearby

Working away

  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 5651
  • Conference space size (meters) - 525

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Lift

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna & Dampfbad. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

The Restauarnt - This buffet restaurant serves breakfast and lunch.

The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Small print

Also known as

  • Crowne Plaza Hamburg City Alster Hotel
  • Crowne Plaza Hamburg City Alster
  • Crowne Plaza Hamburg - City Alster Hotel
  • Crowne Plaza Alster Hotel
  • Crowne Plaza Hamburg - City Alster Hamburg
  • Crowne Plaza Hamburg City Alster an IHG Hotel
  • Crowne Plaza Hamburg - City Alster Hotel Hamburg
  • Crowne Plaza Hamburg City Alster
  • Crowne Plaza Alster
  • Crowne Plaza Hamburg City Alster
  • Hamburg City Alster
  • Crowne Plaza Hamburg - City Alster Hotel Hamburg
  • Hamburg Crowne Plaza
  • Crowne Plaza Hamburg City Alster Hotel

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs EUR 22 per day

Parking is available nearby and costs EUR 15 per day

Buffet breakfast is offered for an extra charge of EUR 12 per person (approximately)

Pets are allowed for an extra charge of EUR 25 per pet, per night

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening vacation rentals (DTV & DFV - Germany).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Crowne Plaza Hamburg - City Alster does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between December 9 and June 20.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 22 per day. Electric vehicle charging is available.
  • Yes, pets are welcome, with a limit of 1 per room. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available.
  • Yes, there's an onsite restaurant, The Restauarnt. Nearby restaurants include Da Caio (4-min walk), Luicella's Ice Cream (6-min walk), and Peter Pane (6-min walk).
  • No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby.
  • Have fun during the warmer months with activities such as rowing. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and access to a nearby indoor pool.
8.6.Fabulous.
  • 10.0.Exceptional

    Good breakfast selection. Close to transport

    3 night trip, Jun. 14, 2018

    Verified Expedia guest review

  • 2.0.Poor

    I was VERY DISAPPOINTED with the hotel. I booked it because I expected a certain level of service. I did NOT get it.

    Catherine, 2 night trip with friends, Jun. 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Had an amazing experience with my stay at Crowne plaza, the staff was extremely helpful and courteous Location was beautiful and perfect to unwind for a vacation

    Sharat, 2 night trip, Feb. 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very good.

    4 night romance trip, Dec. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very friendly staff, very clean and well equipped rooms. Parking very expensive though. They no longer offer smoking rooms despite the option still being there on Expedia.

    1 night family trip, Dec. 13, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Hotel excellent, avoid the bar!

    Hotel itself, the room and hotel staff were fantastic, high standard of finish on the room, it was spacious and comfortable. Nice toiletries provided, iron in the room and a tv. It is in a nice quiet area, walking distance of the metro line (or city centre depending on how much you like to walk, around 20 mins along the river), very convenient and we felt safe walking to and from the metro at night. The only issue was the amount of noise, you can hear everything next door, upstairs and sirens on the street, there's obviously work ongoing so drilling noises etc. in the mornings. Also the bar staff were extremely rude, bar overpriced and take a nice service charge without providing any level of service whatsoever, it really lets the rest of the hotel (and staff) down. We used the bar on the first night and the bad experience tainted our overall opinion of the hotel really, we did not attend the bar any other night. Overall a very good hotel for the price and location, would stay again just next time avoiding the bar!

    3 night trip, Dec. 5, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Good but expensive parking

    Good but expensive parking. Nice location, walking distance from the city center (if you have good legs)

    Jørgen Rune, 1 night family trip, Aug. 11, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful choice to stay in Hamburg, the hotel is located in a beautiful veri quite area with access to all sites of the city, from the train station 20min. walking on the shore of the lake.

    Dan, 2 night family trip, Jul. 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Good value

    Great location, great value for price.

    1 night family trip, Jul. 24, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel in a residential area

    Ana, 3 night romance trip, Jul. 14, 2019

    Verified Hotels.com guest review

See all 304 reviews