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Hotel Firenze Lugano

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Triple Room, Terrace | Desk, free cots/infant beds, free WiFi, bed sheets
Twin Room, Lake View | Desk, free cots/infant beds, free WiFi, bed sheets
Twin Room, Balcony | Desk, free cots/infant beds, free WiFi, bed sheets

Overview of Hotel Firenze Lugano

Hotel Firenze Lugano

3.0 star property
3-star hotel with restaurant, near Lake Lugano

6.8/10 Good

65 verified guest reviews

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Restaurant
  • Bar
  • 24/7 front desk
Strada di Gandria 1, Lugano, 6976

Room options

About this area

What's nearby

  • Lake Lugano - 1 min walk
  • Villa del Balbianello - 78 min drive

Getting around

  • Lugano (LUG-Agno) - 21 min drive
  • Malpensa International Airport (MXP) - 74 min drive
  • Melide Station - 10 min drive
  • Lugano (QDL-Lugano Rail Station) - 10 min drive
  • Lugano Station - 11 min drive


  • Ristorante Arté - 10 min walk
  • Neapolis - 10 min walk
  • Lanchetta - 14 min walk
  • Pane e Zucchero - 15 min walk
  • Bistro Ararat - 15 min walk

About this property

Hotel Firenze Lugano

Hotel Firenze Lugano features a rooftop terrace and puts you 0.1 mi (0.1 km) from Lake Lugano. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights include a terrace and a garden. Fellow travellers like the helpful staff and central location.


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 5 rooms


  • Check-in time from 4:00 PM until 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15


  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding


  • Pets allowed*
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting rooms
  • Conference space


  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • Rooftop terrace
  • Garden


  • Wheelchair-accessible parking


  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 3.40 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of CHF 15 for adults and CHF 15 for children (approximately)

Children & extra beds

  • Rollaway beds are available for CHF 29.0 per day


  • Pets are allowed for an extra charge of CHF 10 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards. Cash is not accepted.

Also known as

Firenze Lugano Castagnola
Firenze Lugano
Hotel Firenze Lugano Hotel
Hotel Firenze Lugano Lugano
Hotel Firenze Lugano Hotel Lugano

Frequently asked questions

Does Hotel Firenze Lugano offer free cancellation for a full refund?
Yes, Hotel Firenze Lugano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Firenze Lugano?
As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Firenze Lugano on 2 Dec 2022 start from AU$148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Firenze Lugano?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Firenze Lugano?
Yes, pets are welcome. There's a charge of CHF 10 per pet, per day. Food and water bowls are available.
What are the check-in and check-out times at Hotel Firenze Lugano?
You can check in from 4:00 PM - 10:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Firenze Lugano?
No, this hotel doesn't have a casino, but Casinò di Campione (27-min drive) is nearby.
What is there to do at Hotel Firenze Lugano and nearby?
Hotel Firenze Lugano has a garden.
Are there restaurants at or near Hotel Firenze Lugano?
Yes, there's an on-site restaurant. Nearby restaurants include Ristorante Arté (10-min walk), Neapolis (10-min walk) and Lanchetta (14-min walk).
What's the area around Hotel Firenze Lugano like?
Hotel Firenze Lugano is a short 1-minute walk from Lake Lugano and 12 minutes' walk from Funicolare Monte Brè - Cassarate Station. Travellers recommend the hotel for its central location.

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

do not expect the standard mattress even..
Anju, 1-night business trip
Verified guest review

6/10 Good

Very basic
There’s only a bed and toilet in the room. Nothing else. No cups. In the toilet, packets of shampoo stuffed at the corner like no one care
1-night trip
Verified guest review

4/10 Fair

There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
Clarence Jeremy, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Luca, took great care to ensure my families comfort and enjoyment.
jedediah, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Is very nice place nice view quite opposite the lake and also have nice restaurants
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay!!
The staff were exceptionally helpful and friendly!!
mahvash, 1-night business trip
Verified guest review

8/10 Very good

Location very good, breakfast good ($10/person), rooms older and not very clean, beds different heights, no chair in the room to put clothes down.
1-night romance trip
Verified Expedia guest review

6/10 Good

Mohammad, 1-night trip with friends
Verified guest review

8/10 Very good

The views are superb! The staff are very approachable and friendly people too! There is a bus stop quite near to the hotel too for the city centre. It is a great place to stay and the food is of a good quality too.
cl, 1-night family trip
Verified Expedia guest review

6/10 Good

Preis und zustand
Zimmer für Fr 100/Nacht. Der Zustand des Zimmers und des Mobiliars stimmt mit dem Preis in Lugano übertein
Beat, 2-night trip
Verified guest review