Hotel Firenze Lugano

Hotel with restaurant, near Lake Lugano

Choose dates to view prices

Hotel Firenze Lugano features a rooftop terrace and puts you only steps from Lake Lugano. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights include a terrace and a garden.

Reviews

6.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • Terrace
  • Garden
  • Conference space
  • Multilingual staff
  • Wedding services

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Flat-screen TV

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room, Terrace

A bedroom with two beds, a TV, a desk, and a window.

Triple Room, Terrace

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Triple Room, Bathtub

A hotel room with two beds, a nightstand, a small table with a vase of flowers, and a mobile phone on the table.

Triple Room, Bathtub

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room, Balcony

A bedroom with two beds, a wooden nightstand, a white chair, and a wardrobe.

Twin Room, Balcony

  • 107 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Lake View

A bedroom with a bed, a TV on a stand, a window with curtains, and a view of trees outside.

Twin Room, Lake View

  • Lake view
  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, Balcony

A bedroom with a bed, a wardrobe, a desk with a TV, and a chair.

Deluxe Double Room, Balcony

  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Strada di Gandria 1, Lugano, 6976

What's nearby

  • Lake Lugano - 2 min walk - 0.2 km
  • Funicolare Monte Brè - Cassarate Station - 11 min walk - 0.9 km
  • Lugano Exhibition Centre - 17 min walk - 1.5 km
  • Parco Ciani - 19 min walk - 1.6 km
  • Palazzo dei Congressi - 3 min drive - 2.1 km

Getting around

  • Lugano (LUG-Agno) - 26 min drive
  • Malpensa International Airport (MXP) - 84 min drive
  • Melide Station - 11 min drive
  • Lugano (QDL-Lugano Rail Station) - 13 min drive
  • Lugano Station - 15 min drive

Restaurants

  • ‪Il Cannolo - ‬3 min drive
  • ‪Before B4 - ‬3 min drive
  • ‪Antica Osteria del Porto - ‬4 min drive
  • ‪The Trinity Irish Pub - ‬3 min drive
  • ‪Osteria Funicolare - ‬12 min drive

About this property

Hotel Firenze Lugano

  • Hotel Firenze Lugano features a rooftop terrace and puts you only steps from Lake Lugano. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights include a terrace and a garden.

At a glance

Hotel size

    • 5 rooms

Arriving/Leaving

    • Check-in start time: 6:00 PM; check-in end time: 10:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is 11:00 AM
    • Contactless check-out

Special check-in instructions

    • The front desk is open daily from 8:00 AM - 10:00 AM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets allowed*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Hiking/biking trails nearby
  • Horse riding nearby
  • Fishing nearby

Working away

  • Meeting rooms
  • Conference space (269 square feet)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Rooftop terrace
  • Garden
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 15 for adults and CHF 15 for children

Children & extra beds

  • Rollaway beds are available for CHF 29.0 per day

Pets

  • Pets are allowed for an extra charge of CHF 10 per pet, per day

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Firenze Lugano Castagnola
Firenze Lugano
Hotel Firenze Lugano Hotel
Hotel Firenze Lugano Lugano
Hotel Firenze Lugano Hotel Lugano

Frequently asked questions

Does Hotel Firenze Lugano offer free cancellation for a full refund?

Yes, Hotel Firenze Lugano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Firenze Lugano?

Yes, pets are welcome. There's a charge of CHF 10 per pet, per day. Food and water bowls are available.

What are the check-in and check-out times at Hotel Firenze Lugano?

Check-in start time: 6:00 PM; check-in end time: 10:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Firenze Lugano?

No, this hotel doesn't have a casino, but Casino Lugano (4-min drive) and Casinò di Campione (17-min drive) are both nearby.

What is there to do at Hotel Firenze Lugano and nearby?

Have fun with nearby activities such as fishing, hiking and horse riding. Hotel Firenze Lugano also has a garden.

Are there restaurants at or near Hotel Firenze Lugano?

Yes, there's an on-site restaurant.

What's the area around Hotel Firenze Lugano like?

Hotel Firenze Lugano is a short 1-minute walk from Lake Lugano and 13 minutes' walk from Funicolare Monte Brè - Cassarate Station.

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Reviews

Hotel Firenze Lugano Reviews

6.4

Good

6.6

Cleanliness

7.4

Location

7.4

Staff & service

6.0

Property conditions & facilities

Popular mentions

Towns
Bed
Room
Service staff

Reviews

Verified review

8/10 Very good

quaint place. Beautiful setting. Friendly staff
Verified review

10/10 Exceptional

Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Verified review

4/10 Fair

One bed was very noisy and the towels have seen their better days a decade ago. Staff was friendly! Nice views from the terracce.
Verified review

6/10 Good

Okay, first things first: you get what you pay for. This was a cheap option to stay in Lugano, and the location was amazing. I wouldn’t expect a 5 star resort for the money we paid. However, the room was dirty (think actual stuff and dirt under the bed, a sticky spot on the floor and cobwebs and dirt on the balcony) and was only cleaned a bit better when this was pointed out, the bed terribly uncomfortable and LOUD (if my wife moved a muscle, I was sure to know) and the whole place had a feeling of being abandoned. Felt very understaffed, and even though the two people we did get to see were super friendly and as helpful as they could be, they did feel overwhelmed. We stayed for four nights, didn’t have the breakfast or eat at the restaurant since it simply felt abandoned and empty, and spent as much time as possible outside of the hotel. Best price we could’ve gotten in Lugano, but I don’t it’ll survive much longer if the basic standard doesn’t improve.
Verified review

10/10 Exceptional

Lovely Stay!

We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
Verified review

6/10 Good

The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
Verified review

10/10 Exceptional

Lucca and Lulu went over and beyond to make our stay extra special. Lucca offered to give us a ride to the airport at the last minute when we asked for help since we cannot book an Uber. We arrived at the train station just in time to catch our train to Malpensa airport. Excellent customer service.
Verified review

6/10 Good

Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Verified review

6/10 Good

Its communication is fantastic, views also nice. But the support of staff is not good
Verified review

10/10 Exceptional

Very nice hotel and beautiful lake.
Verified review

10/10 Exceptional

Excellent service, friendly staff, clean rooms, in a quieter part of town. Would stay here again if visiting Lugano in the future.
Verified review

10/10 Exceptional

Luca, took great care to ensure my families comfort and enjoyment.
Verified review

4/10 Fair

Room 5 is part of a one and a half diamond property with a 3 and a half diamond view of Lake Lugano. Room was described as deluxe. Expedia or some one should give us partial compensation.
Verified review

2/10 Poor

Unfortunately

Towels are dirty and smells no air condion
Verified review

4/10 Fair

There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
Verified review

6/10 Good

Very basic

There’s only a bed and toilet in the room. Nothing else. No cups. In the toilet, packets of shampoo stuffed at the corner like no one care
Verified review

4/10 Fair

No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
Verified review

4/10 Fair

Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
Verified review

4/10 Fair

The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
Verified review

4/10 Fair

Nous sommes arrivés un peu en avance à l’hôtel. Nous voulions voir si on pouvait effectuer le check-in plus tôt mais l’hôtel n’était même pas ouvert. Nous avons ensuite découvert notre chambre, qui à première vue semblait correct. Cependant nous nous sommes vite rendu compte que l’hygiène n’était pas au rendez-vous. Je n’ai même pas osée me glisser dans les draps. De plus, je me suis baissée pour regarder sous le lit il y avait des nids d’araignées, les araignées remontaient de sous le lit par la couette il y en avait partout. Les serviettes mises à disposition étaient vraiment sales, pleines de tâches heureusement qu’on avait amené nos propre serviettes. La chambre n’était globalement pas propre. Attention le balcon était à partager. Par ailleurs nous n’avions reçu aucune information pour le check-out mais une boîte à clé était installée à côté de la porte pour accéder à nos chambre. Je précise que cette boîte est à la disposition de n’importe qui qui passerait devant, les clés de toutes les chambres sont mises à disposition. (voir photos)
Verified review

4/10 Fair

C est un hôtel qui tombe en ruine il ferme en Septembre on m a dit au prix où j ai payé la chambre 100 euros il fallait que je m attende a très peu de confort les photos en ligne ne correspondent pas à la réalité pas de clim pas de ventilateur pas de confort très rudimentaire pas de chaise que 2 petits lits jumeaux. Premiere fois que je suis déçue avec Hôtel .com
Verified review

8/10 Very good

es ging für uns in Ortnung
Verified review

8/10 Very good

Hyggelig placering - stedet har masser af charme - og dejlig udsigt Ikke fint men hyggeligt
Verified review

6/10 Good

Die Lage zur Stadt und Busverbindung perfekt. Hotel ist von Hauptstrasse umgeben, sehr laut. Abends lief immer dasselbe Lied im Restaurant unter dem Fenster...etwas nervig. Während meines Aufenthalts (3 Nächte) wurde das Zimmer nie aufgeräumt. Nach der Dusche stand das Bad unter Wasser. Die junge Frau war zwar sehr freundlich, aber irgendwie fehlt die Beziehung zum Betrieb. Ich komme wieder nach Lugano, aber in eine andere Unterkunft.
Verified review

6/10 Good

Das Zimmer war sehr gross und man hatte viel platz. Jedoch was das Zimmer überhaupt nicht sauber. Im Badezimmer war es staubig und und es lagen überal Haare. Das Zimmer sah so aus als ich ein gecheckt habe. Das Ich habe das Personal darauf hingewiesen und nach 1 Tag wurde die hälfte vom Zimmer gesaugt. Die andere hälfte war immer noch staubig. Ansonsten war das Personal sehr nett und hilfsbereit.