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1 room, 2 adults

Sofitel Melbourne On Collins

5-star5 stars
25 Collins Street, Melbourne, VIC, 3000, Australia

Luxury hotel with restaurant, connected to a shopping center, near Federation Square
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Service
Fantastic service
Bar
Bar is awesome
Room
Great room

Sofitel Melbourne On Collins

from A$261
  • Classic King Room (City View)
  • Superior Room, View
  • Luxury Room, View
  • Club Suite, View, Corner
  • Luxury Room, View, Corner
  • Classic Twin Room
  • Junior Suite, View, Corner

What’s around Sofitel Melbourne On Collins

Top spots nearby

Recommended by this property

  • Federation Square (6-minute walk)
  • Melbourne Central (9-minute walk)
  • Melbourne Cricket Ground (10-minute walk)
  • Rod Laver Arena (10-minute walk)
  • Hisense Arena (13-minute walk)
  • AAMI Park (15-minute walk)
  • Royal Botanic Gardens (17-minute walk)
  • Marvel Stadium (23-minute walk)
  • Flemington Racecourse (6.4 km)

Getting around

  • Melbourne, VIC (MEL-Tullamarine) - 12 miles/19.3 km
  • Melbourne, VIC (MEB-Essendon) - 7.2 miles/11.7 km

At a glance

Key facts

Hotel size

  • This hotel has 363 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas (30 minutes per day)

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5382
  • Conference space size (meters) - 500
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1982
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • Chinese
  • Croatian
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Greek
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Slovenian
  • Spanish
  • Thai
  • Ukrainian
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

No35 - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Atrium Bar on 35 - This bar serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Sofitel Melbourne On Collins’s small print

Also known as

  • Sofitel Melbourne Collins Hotel
  • Sofitel Melbourne On Collins Hotel
  • Sofitel Melbourne On Collins Melbourne
  • Sofitel Melbourne On Collins Hotel Melbourne
  • Sofitel Collins Hotel
  • Sofitel Melbourne Collins
  • Sofitel Collins
  • Melbourne Sofitel
  • Sofitel Melbourne On Collins Hotel Melbourne
  • Sofitel Melbourne Collins
  • Sofitel Melbourne Collins Hotel
  • Sofitel Melbourne On Collins Hotel Melbourne

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

Deposit: AUD 200 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Valet parking costs AUD 55.00 per night with in/out privileges

Rollaway beds are available for AUD 80.0 per night

Buffet breakfast is offered for an extra charge of AUD 45 for adults and AUD 25 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 586 reviews

Fair 4.0
The little (and the big things) - disappointed
We had a dissappointing stay. Have previously stayed at other Sofitels and enjoyed them. We booked to celebrate our anniversary and a birthday - was called 2 days prior by an employee to confirm our booking, was told that a the customer relationship manager (or similar title) would "do something special", but there was nothing at all done, I didn't have expectations prior but when told something like that it creates an expectation (e.g. a bottle of sparkling awaiting us etc). I had requested and been told we would get a room looking over the river, but we could barely see it from a corner window. The room was very tired, lots of chips out of the sinks etc. Poor extras, e.g coffee in the room was old sachets of nestle instant coffee. No plunger, nothing nice. The gym was small and in poor condition, e.g a cable machine with no connections (didn't work), the TV by the weights rather than cardio equipment, TVs on cardio machines didn't work. No room to stretch and do floor work. The customer service was average. I called the operator 3 times over a period of 40 minutes and had no one pick up. There was more I don't have time for. We likely won't go back and I wouldn't recommend it.
Hayden, auOther trip
Poor 2.0
Outdated, noisy & poor customer service
This hotel is very dated. Great location but rooms are still from the 90's. Bathroom is small and has the shower over the bath (seriously for a 5 star hotel) and is very old and outdated. Bed was comfortable. Worst part of our stay was the noise, at 7am the contractors started work in the room next door, whilst I appreciate work needs to be done starting at 7am in a room that is occupied next door is ridiculous. I called the hotel reception and told them, they did ask the contractors to stop but I said it was too late, we had been disturbed now and were awake. When sitting in the lobby I overhead the duty manager say they our room (3618) has complained about the noise and the say sorry to us and if we wanted to escalate the matter to call her out, then she said they would not offer anything. When we checked out the duty manager to apologise for the noise, offered nothing, we were in a rush so we moved on. Pretty poor service I reckon, they could have offered something as compensation. Great location, great views from the rooms but very outdated and I would prefer to stay at any other 5 star hotel instead of here.
Danial, au1 night romance trip
Good 6.0
Still charges almost $30 per day for internet!!
The Sofitel is well maintained, well located and the staff efficient and friendly - although why the General Manager insists they persevere with the ridiculous 'Bonjour' greeting still is beyond me. Yes I get that Sofitel is owned by Accor and they are French. But when clearly the vast majority of the staff do not speak French, to have them parrot 'Bonjour' in a variety of bad accents is cringe-inducing. .Interestingly, every staff member I asked about it said they found it embarrassing. But the main reason I would not stay at Sofitel again is that they still insist on charging $29 a day for internet when almost all their competitors include it as part of the room charge - as it should be in 2017. Yes I understand they lost a big chunk of revenue when the rip-off that was hotel phone charges when everyone got mobiles. And yes in the early days of the net, before free Wi-Fi zones were everywhere, it made sense for a hotel to claw back some revenue by charging for internet. But that was ten years ago. And no, I don't want to have to sign up to the Accor Group loyalty program to get the charge taken off. It shouldn't be there for a start. Makes me wonder how much later Sofitel kept charging for hot water when it became standard in hotels 100 years ago...
Martin, auOther trip
Exceptional 10.0
Weekend oasis
The Sofitel on Collins is our hotel of choice whenever we have the chance to escape to Melbourne for a weekend or minibreak. This trip did not disappoint. Checkin is always seemless, and an unexpected upgrade to a corner suite was a lovely surprise. The hotel offers exactly what we seek - a quite, luxurious space that allows you to feel tucked away from the world; super comfy rooms with amazing views that can be enjoyed for hours, in the day or nighttime, especially nice with a room service cocktail. Great food and beverage options inhouse (No. 35 has the most amazing breakfast room views across the city to the bay and an extensive buffet spread of delicious foods to select from at your leisure) and with a tram or taxis at the doorstep you have all that Melbourne offers within easy reach. The hotel position within Collins Place means you can see a movie, have a meal or drink, shop for clothes and jewellery or have a cup of tea under the atrium and still be within the cocoon of relaxation if you really wish to hide away. And Sofi's lounge offers delicious and generous high tea options if you're up for some socialising. This hotel is the complete package and we can't wait to return.
S, auOther trip
Good 6.0
Proximate to the Princess Theatre
I first stayed in this hotel 20 years ago, and most recently 13 years ago. Then, I was extremely impressed - I'd go so far as to say it was one of the best hotels in which I'd stayed, anywhere in the world. And while time has marched on, sadly, aspects of this hotel remain stuck in the early 2000s. While the hotel staff were excellent, the room itself was much less than I was expecting and, frankly, less than a hotel of this calibre should provide. The decor is dated, the bathroom in particular was very poor design - for instance, it has a double sink, but the second sink cannot be used without kneeling on the toilet. We could hear noise from rooms adjacent to ours (including the sounds of neighbouring toilets flushing and showers draining). While the hotel's website carries photographs of a renovated room, which was most certainly not representative of the room in which we stayed. Despite the fact that there are eight of them, it seemed always to take minutes for an elevator to arrive - on one occasion, the lift broke down altogether (and I note that another was out of action). The breakfast buffet is average at best, and is the restaurant is crammed to the gills, making it very difficult to navigate from table to buffet. On the whole, just OK - but the product offered does not match the name over the door.
Matthew, auOther trip

Sofitel Melbourne On Collins

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