Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Aroma Tulum

3-star3 stars
Calle Mercurio Poniente 21, Tulum, QROO, 77780, Mexico

3-star hotel with outdoor pool, near Tulum National Park
  • Free continental breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Service Not so good. Dec. 29, 2020
  • La alberca privada es solo una pileta, podrían ponerle para controlar la temperatura de…Nov. 1, 2020

Aroma Tulum

from A$149
  • Junior Suite
  • Luxury Suite, Balcony
  • Premium Suite
  • Exclusive Suite, Private Pool

What’s around Aroma Tulum

Landmarks

  • In Tulum City Center
  • Tulum National Park - 34 min walk
  • Dos Aguas Park - 10 min walk
  • Cenote Crystal - 41 min walk
  • Tulum Mayan Ruins - 2.9 mi / 4.7 km
  • Tulum Beach - 3.5 mi / 5.6 km
  • Playa Paraiso - 4.3 mi / 7 km
  • Gran Cenote - 3.4 mi / 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

At a glance

Key facts

Hotel size

  • This hotel has 11 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
The front desk is open daily from noon - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free offsite parking nearby

  • Street parking available

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Water dispenser
Things to do
  • Outdoor pool
  • Pool sunloungers
  • Free bicycles on site
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
  • Television in common areas
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • Smart TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Bar Aroma - Onsite bar.

Aroma Tulum’s small print

Also known as

  • Aroma Tulum Hotel
  • Aroma Tulum Hotel
  • Aroma Tulum Tulum
  • Aroma Tulum Hotel Tulum
  • Aroma Tulum by G Hotels

Policies

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: MXN 98.00 per accommodation, per night
  • A damage deposit of MXN 1600 will be collected before check-in.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Aroma Tulum

  • Does Aroma Tulum offer free cancellation for a full refund?
    Yes, Aroma Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Aroma Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Aroma Tulum?
    Yes, there's an outdoor pool.
  • Are pets allowed at Aroma Tulum?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Aroma Tulum?
    Check-in ends–9:00 PM. Check-out time is noon. Express check-out is available.
  • Are there restaurants at or near Aroma Tulum?
    Yes. Nearby restaurants include La Barracuda (4-min walk), Burrito Amor (4-min walk), and Antojitos la Chiapaneca (6-min walk).

Recent reviews

Very good 8.0 From 51 reviews

Fair 4.0
The hotel did not have basic facilities and the need for an iron, hair dryer, slippers and a bathrobe were broken. The front door of the backyard did not work, the safe did not work and the bed linen was not changed. It was always stale.
us4 night trip
Good 6.0
NO water pressure for shower
the staff at the aroma tulum was wonderful. the hotel is one block from the main avenue with all the restaurants. the area of hotel is safe even late at night. the only complaint, we switched to three different rooms so the issue is in the entirety of building, there is no water pressure to shower. Not only is there lack of pressure, you only have option of extremely COLD shower or extremely HOT (no in between! no warm water). The breakfasts was good for continental.
us3 night trip
Good 6.0
The room smells like sewer and it’s because of the bathroom pipe system. Although we love the staff and they’re super friendly and very helpful. The only perk about this hotel is that they are the same company with tago hotel in tulum. You can get a free shuttle to tago and they will pick you up from and to aroma.
Intan, us3 night trip
Exceptional 10.0
Aroma is very convenient to restaurants/shops in town. It has a great industrial design and the little lap pool was a perfect temperature. The staff were friendly and helpful as well.
us4 night romance trip
Exceptional 10.0
We had a great time staying at Aroma Tulum! The location was great and close to many restaurants/shops. The hotel was in a quiet area and the staff was extremely helpful! During our check in process we were given a map and guided through where we were/the easiest way to access the many places in our surroundings. Loved having the little pool & looking forward to coming back!
Megan, us4 night romance trip
Exceptional 10.0
The service and breakfast were absolutely excellent! They helped us book tours and provided a great service.
gb5 night romance trip
Exceptional 10.0
The property has an awesome staff. A clean, modern, aesthetic and daily breakfast at no cost. What we loved most is the property’s proximity to real people and culture. Stay here and they are a stone’s throw away. Our only issue was the lack of tv channels and the inconsistency with wifi. It worked like a charm the first day but was practically out of service the next two. There are no phones within the rooms so we found ourselves walking down three flights of stairs to report wifi issues.
Santrise, us2 night romance trip
Poor 2.0
It was horrible!!! Services was absolutely terrible & I let them keep my room.. I refused to stay there
us3 night romance trip
Good 6.0
The property was unique. The first night when we got ready for bed, I started itching like crazy. I pulled the duvet cover back and discovered the top of the comforter was covered in mold! I'm still itching from my scalp on down.
R.J., us2 night family trip
Exceptional 10.0
My stay at Aroma was amazing, the pictures online look exactly like in real life. The pick up shuttle from the airport went smoothly just like the rest of our stay! And the staff were very helpful and friendly. I would recommend staying here!
Michelle, us3 night trip with friends

Aroma Tulum