Skip to main content.
All properties in Santiago, Santiago Metropolitan Region, Chile
1 room, 2 adults

Sheraton Santiago Hotel and Convention Center

4-star4 stars
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742, Chile

Luxury hotel with outdoor pool, connected to the convention center, near Costanera Center
  • Free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from March 30 2020 to November 2 2020 (dates subject to change).
  • Good location, lovely rooms and friendly staff. The hot food in the executive club was…May 20, 2019
  • Unable to stay at the Sheraton Santiago Hotel for this reservation. COVID 19 kept us…Mar. 15, 2020

Sheraton Santiago Hotel and Convention Center

from A$133
  • Classic Room, 1 King Bed, Non Smoking, City View
  • Classic Room, 2 Single Beds, Non Smoking, City View
  • Classic Room, 1 King Bed, Non Smoking, Pool View
  • Classic Room, 2 Single Beds, Non Smoking, Pool View
  • Superior Room, 1 King Bed, Non Smoking, City View
  • Superior Room, 2 Single Beds, Non Smoking, City View
  • Superior Room, 1 King Bed, Non Smoking, Pool View
  • Superior Room, 2 Single Beds, Non Smoking, Pool View
  • Club Room, 1 King Bed, Non Smoking, City View
  • Club Room, 1 Double Bed, Non Smoking, View
  • Family Suite, 1 Bedroom, Non Smoking
  • Club Suite, 1 Bedroom, Non Smoking

What’s around Sheraton Santiago Hotel and Convention Center

Landmarks

  • Costanera Center - 23 min walk
  • Clinica Santa Maria - 19 min walk
  • Uruguay Park - 6 min walk
  • Sculpture Park - 10 min walk
  • Santiago Metropolitan Park - 12 min walk
  • Municipal Market of Providencia - 12 min walk
  • Santiago Cable Car: Oasis Station - 13 min walk
  • Sernatur - 13 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 17 min drive
  • Santiago Central Station - 21 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi and wired Internet access in rooms*

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (CLP 15000 per day)

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle within 50 km*

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Children's pool
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 7575
  • Conference space size (meters) - 704
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Transfer shower
  • Visual fire alarm
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.

El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.

El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.

Sheraton Santiago Hotel and Convention Center’s small print

Also known as

  • Sheraton Santiago Hotel
  • Sheraton Santiago Hotel and Convention Center Hotel Santiago
  • Sheraton Santiago
  • Santiago Sheraton
  • Sheraton Santiago Hotel Santiago
  • Sheraton Santiago
  • Sheraton Santiago Hotel
  • Sheraton Santiago Hotel Santiago
  • Sheraton Santiago Hotel and Convention Center Hotel
  • Sheraton Santiago Hotel and Convention Center Santiago

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Self parking costs CLP 15000 per day

Rollaway beds are available for CLP 30000.0 per stay

Buffet breakfast is offered for an extra charge of CLP 11000 for adults and CLP 11000 for children (approximately)

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)

WiFi is available in guestrooms for CLP 7240 per day (rates may vary)

Wired Internet access is available in guestrooms for CLP 7240 per day (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Santiago Hotel and Convention Center

  • Does Sheraton Santiago Hotel and Convention Center offer free cancellation for a full refund?
    Yes, Sheraton Santiago Hotel and Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Sheraton Santiago Hotel and Convention Center currently open?
    This property is closed from March 30 2020 to November 2 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Sheraton Santiago Hotel and Convention Center?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sheraton Santiago Hotel and Convention Center?
    Yes. Self parking costs CLP 15000 per day.
  • Is there a pool at Sheraton Santiago Hotel and Convention Center?
    Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Are pets allowed at Sheraton Santiago Hotel and Convention Center?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Sheraton Santiago Hotel and Convention Center?
    You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Sheraton Santiago Hotel and Convention Center?
    Yes, there are 4 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Aquí Está Coco (6-min walk), OH! Salad Garden (8-min walk), and Cofi (9-min walk).
  • Is airport shuttle service offered by Sheraton Santiago Hotel and Convention Center?
    Yes, an airport shuttle is available. The charge is CLP 35000 per vehicle one way.
  • What is there to do at Sheraton Santiago Hotel and Convention Center and nearby?
    Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Enjoy a swim in the indoor and outdoor pools after a day out and about. Sheraton Santiago Hotel and Convention Center also has 3 bars, a sauna, and a steam room, as well as a picnic area and a garden.

Recent reviews

Very good 8.4 From 102 reviews

Good 6.0
Ok, but not a five-star hotel
I stayed here the firs week of March 2020. The location was fine. I am a female staying alone in the hotel and I was given a room at the very end of the hallway right by the emergency exit door (back of the hotel). The hotel looked tired. Hallway down to my room could have a vacuum run up and down. I bought some postcards to mail back to my family. Bought stamps too. Asked the Concierge where I could mail them. I was told for a fee, YES FOR A FEE $$$ - they would drop them in the mail for me. Staff was not very friendly either. Just disappointed with the hotel. I would not stay here again.
Erin, us6 night trip
Exceptional 10.0
I loved everything My room overlooked the pool The deck around the pool needs maintenance but it’s a nice place to be and we enjoyed the food there plus the roomy cabanas
Barbara, us3 night trip
Exceptional 10.0
Santiago at end of great cruise
Couldn’t ask for a better ending to a South America cruise. The hotel facilities were great! Our black out shades were in bad shape but still worked otherwise the hotel was in great shape, breakfast buffet was wonderful. The staff in every area was fantastic!!
Dennis, us2 night trip
Exceptional 10.0
Wonderful room with views of the Andes. Fast and efficient check in
ca1 night romance trip
Exceptional 10.0
First overnight stay in Chile's capital a breeze
As I've said many times in my hotel reviews, the key to a great guest experience is the hotel's staff. Sheraton Santiago's hotel staff knows how to treat their guests: very well indeed, from check-in to food and bar service, to concierge assistance, to check-out. A few things I was surprised to see: 1. Key card issuance performed at a separate desk from reception; 2. the shower was a separate enclosure like a large phone booth; 3. the hotel was located at the base of San Cristobal hill; and 4. buffet breakfast was served at poolside.
SHEPARD C, us2 night trip
Exceptional 10.0
Beautiful facility with great outdoor. Buffet breakfast was super and plentiful
Heide, us1 night trip with friends
Exceptional 10.0
It is always one of the city best places to stay. No secret buy a little hard to find. Only for people that knows SANTIAGO hide places.
Horacio, us1 night business trip
Exceptional 10.0
Leafy quiet park setting to explore Santiago
We used Santiago as a headquarters to explore Chile after a cruise. Wineries, beaches and history are all within a scenic 90 minute drive. The Sheraton Hotel & Conference Center is in a leafy neighborhood backing on an urban park with a gondola and just across the river from shopping and entertainment. The staff was wonderfully accommodating to assure we could enjoy the city without encountering protests.
Barry, gb2 night trip
Exceptional 10.0
The pool area in evening with crepuscule blue sky and good conversation is wonderful. Trying to get chair side service out there was difficult, had to search inside lobby and get conflicting info on how to order and where for about twenty minutes. Other than that perfect.
Ignacio, us1 night trip with friends
Exceptional 10.0
The staff were very caring, friendly and professional. Coming to the hotel after a long trip was like to be at a home away from home.
ca1 night trip

Sheraton Santiago Hotel and Convention Center