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Sheraton Centre Toronto Hotel

4-star hotel with outdoor pool, connected to a shopping center, near Nathan Phillips Square

  • Free Internet

Property renovations and closures

  • This property is closed from December 15 2020 to September 14 2021 (dates subject to change).

Image gallery

  • Garden
  • Garden
  • Pool
  • Club Suite, 1 Bedroom, Non Smoking, City View - In-Room Dining
  • Garden
Garden. Image 1 of 112.
1 / 112Garden
123 Queen St W, Toronto, M5H2M9, ON, Canada
8.8.Fabulous.
  • Great staff. Good location. It would be good if there was self laundry facilities

    Dec. 22, 2019

  • The hotel was positioned in an awesome spot ! The underground walkways meant that we…

    Jan. 1, 2019

See all 2,110 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 1372 smoke-free guestrooms
  • Housekeeping (on request)
  • Indoor pool and outdoor pool
  • Breakfast available
  • Room service
  • Sauna

For families

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Financial District
  • Nathan Phillips Square - 2 min walk
  • Toronto Eaton Centre - 7 min walk
  • Metro Toronto Convention Centre - 13 min walk
  • Scotiabank Arena - 13 min walk
  • Ripley's Aquarium of Canada - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 Queen Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Room, 1 Queen Bed, Non Smoking, Tower
  • Room, 1 King Bed, Non Smoking, Tower
  • Room, 2 Queen Beds, Non Smoking, Tower
  • Room, 1 King Bed, Non Smoking, Tower
  • Room, 2 Queen Beds, Balcony, Garden View
  • Room, 1 King Bed, Balcony, Garden View
  • Club Room, 1 Queen Bed, Non Smoking, City View
  • Club Room, 2 Queen Beds, Non Smoking, City View
  • Club Room, 1 King Bed, Non Smoking, City View
  • Club Suite, 1 Bedroom, Non Smoking, City View
  • Junior Suite, Non Smoking
  • City Suite, 1 King Bed, Non Smoking, City View
  • Suite, 1 King Bed, Non Smoking

Location

123 Queen St W, Toronto, M5H2M9, ON, Canada
  • In Financial District
  • Nathan Phillips Square - 2 min walk
  • Toronto Eaton Centre - 7 min walk

What’s around

Landmarks

  • In Financial District
  • Nathan Phillips Square - 2 min walk
  • Toronto Eaton Centre - 7 min walk
  • Metro Toronto Convention Centre - 13 min walk
  • Scotiabank Arena - 13 min walk
  • Ripley's Aquarium of Canada - 16 min walk
  • CN Tower - 17 min walk
  • Rogers Centre - 20 min walk
  • University of Toronto - St. George Campus - 22 min walk
  • Royal Ontario Museum - 27 min walk
  • Casa Loma - 2.7 mi / 4.3 km

Getting around

  • Pearson Intl. Airport (YYZ) - 22 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 10 min drive
  • Union Station - 10 min walk
  • Exhibition Station - 6 min drive
  • Danforth Station - 11 min drive
  • Queen St West at York St Stop - 1 min walk
  • Queen St West at University Ave Stop - 2 min walk
  • Osgoode Station - 3 min walk

At a glance

Hotel size

  • This hotel has 1,372 rooms
  • This hotel is arranged over 43 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs only)
  • Restrictions apply*
  • 2 per room (up to 88 lbs)

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Secured covered onsite valet parking (CAD 52 per day)
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • Business centre
  • Number of meeting rooms - 60
  • Conference space
  • Conference space size (feet) - 5383
  • Conference space size (meters) - 500
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English
  • Filipino
  • French
  • Portuguese

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch TV
  • Pay movies
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Link Café - Overlooking the garden, this café serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Sheraton Centre Toronto Hotel
  • Sheraton Hotel Downtown Toronto
  • Sheraton Toronto Downtown
  • Sheridan Hotel Toronto
  • Toronto Sheraton
  • Sheraton Toronto Hotel Toronto
  • Sheraton Centre Toronto Hotel Hotel
  • Sheraton Centre Toronto Hotel Toronto
  • Sheraton Centre Toronto Hotel Hotel Toronto
  • Sheraton Centre Toronto
  • Sheridan Hotel Toronto
  • Sheraton Hotel Downtown Toronto
  • Toronto Sheraton
  • Sheraton Toronto Downtown
  • Sheraton Toronto Centre Hotel
  • Toronto Centre Hotel
  • Toronto Centre Sheraton

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Covered valet parking costs CAD 52 per day

Rollaway beds are available for CAD 30.0 per night

Breakfast costs between CAD 5 and CAD 30 for adults, and CAD 5 and CAD 30 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Centre Toronto Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from December 15 2020 to September 14 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs CAD 52 per day. Parking spots may be limited. Electric vehicle charging is available.
  • Yes, there's an indoor pool and an outdoor pool.
  • Yes, dogs stay free, with a limit of 2 per room and maximum weight of 88 lbs per pet. Service animals are exempt from fees.
  • You can check in from 3 PM - 5:30 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Quinn's (3-min walk), Ruth's Chris Steak House (3-min walk), and Bannock Canadian Comfort Food (3-min walk).
  • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Enjoy a swim in the indoor and outdoor pools after a day out and about. Sheraton Centre Toronto Hotel also has a sauna and a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Great hotel, well located. The staff were always ready to help with any request and the restaurant was lovely

    3 night trip, Dec. 28, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Very comfortable. A haven from the hustle and bustle of the city.

    2 night trip, Aug. 9, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Friendly staff, room was very nice, amazing views!

    3 night trip, Nov. 20, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Unfortunately it's during covid so the pool was open between 10am and 6pm and i work during the day so had to get off early to take advantage of the pool. It was only when i was at the pool that they offered complimentary robe and slippers. would have been nice to know that that was available before going to the pool. Room sevice's menu was greatly reduced. On Sunday only the lunch menu was available and only until 6:30 - after that you were our of luck. And lastly, the heat was not working in my room which i didn't notice until a few dasy in because it was warm outside. The offered a space heater but never touch base to see if it was working properly or if the problem was resolved. I blame the pandemic for all these quirks as i've stayed at this hotel dozens of times throughout the years and have always had excellent service.

    5 night business trip, Nov. 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Highly recommend the Sheraton Toronto Hotel. The staff were amazing and the location is close to everything.

    7 night trip, Nov. 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect !!

    Very Cleaned !! Very comfortable!! Good View.

    monica, 1 night trip, Nov. 7, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice and relaxing stay during COVID-19. Staff were greT.

    Brian, 1 night family trip, Oct. 31, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked the view of the city and how quiet it was.

    1 night romance trip, Oct. 22, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Well-located and comfy. You are right downtown and within easy walking distance of all the great sights.

    Paul, 1 night trip with friends, Oct. 20, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Our room wasn’t fully clean. I saw streaks everywhere. Toilet wasn’t cleaned properly. We had an emergency and had to leave the same day and no one was there to help us. I have sent two emails, no response. Still got charged full price. Won’t be going back

    V, 1 night romance trip, Oct. 11, 2020

    Verified Expedia guest review

See all 2,110 reviews