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Sheraton Mexico City Maria Isabel Hotel

4-star hotel with outdoor pool, near The Angel of Independence Monument

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Paseo de la Reforma 325, Mexico City, 06500, CDMX, Mexico
8.8.Fabulous.
  • I expected so much more from the Sheraton. First, the room was very average, being quite…

    Jan. 2, 2020

  • Very good, personnel the best. Location perfect. Restaurante food very good.

    Oct. 14, 2018

See all 1,222 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Convenient
Dining options
Transport options
  • Parking available
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 756 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby

For families

  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Reforma
  • The Angel of Independence Monument - 2 min walk
  • U.S. Embassy - 4 min walk
  • Museo Nacional de Antropologia - 29 min walk
  • Reforma 222 - 9 min walk
  • Castillo de Chapultepec - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 King Bed, Non Smoking, Tower
  • Classic Room, 2 Double Beds, Non Smoking, Tower
  • Business Deluxe, Guest room, 1 King
  • Business Deluxe, Guest room, 1 Queen, Reforma Tower
  • Business Deluxe, Guest room, 2 Double, Reforma Avenue view
  • Deluxe Room, 1 King Bed, Non Smoking, View
  • Deluxe Room, 2 Double Beds, Non Smoking, View
  • Business Deluxe Club, Club lounge access, Guest room, 1 King
  • Business Deluxe Club, Club lounge access, Guest room
  • Business Deluxe Club, Club lounge access, Guest room, 1 King
  • Business Deluxe Club, Club lounge access, Guest room
  • Alcove Suite, Club lounge access, 1 Bedroom Suite, 1 King
  • Junior Suite, Club lounge access, 1 Bedroom Junior Suite
  • Corner Suite, Club lounge access, 1 Bedroom Suite, 1 King

Location

Paseo de la Reforma 325, Mexico City, 06500, CDMX, Mexico
  • In Reforma
  • The Angel of Independence Monument - 2 min walk
  • U.S. Embassy - 4 min walk

What’s around

Landmarks

  • In Reforma
  • The Angel of Independence Monument - 2 min walk
  • U.S. Embassy - 4 min walk
  • Museo Nacional de Antropologia - 29 min walk
  • Reforma 222 - 9 min walk
  • Castillo de Chapultepec - 26 min walk
  • British Embassy - 5 min walk
  • Diana the Huntress Fountain - 8 min walk
  • Cuauhtemoc Monument - 11 min walk
  • Cibeles Fountain - 14 min walk

Getting around

  • Benito Juarez International Airport (MEX) - 27 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 57 min drive
  • Mexico City Buenavista Station - 4 min drive
  • Mexico City Fortuna Station - 8 min drive
  • Tlalnepantla de Baz Station - 14 min drive
  • Sevilla Station - 13 min walk
  • Insurgentes Station - 13 min walk
  • Chapultepec Station - 20 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 756 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Restrictions apply*
  • 1 per room (up to 40 lbs)

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Transfers

  • Airport shuttle*

Parking

  • Onsite valet parking (MXN 170 per day)
  • Electric vehicle charging point on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • Outdoor pool
  • Tennis on site
  • Spa services on site
  • Steam room
  • Fitness classes on site
  • Sauna

Working away

  • Business centre
  • Conference space
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Lift
  • ATM/banking
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Small print

Also known as

  • Sheraton Mexico City Maria Isabel Hotel
  • Sheraton Maria Isabel Towers Mexico City
  • Sheraton Mexico City Maria Isabel Hotel
  • Sheraton Mexico City Maria Isabel
  • Sheraton Maria Isabel
  • Mexico City Sheraton
  • Sheraton Mexico City Maria Isabel Hotel Hotel
  • Sheraton Mexico City Maria Isabel Hotel Mexico City
  • Sheraton Mexico City Maria Isabel Hotel Hotel Mexico City
  • Sheraton Maria Isabel Hotel
  • Sheraton Mexico City Maria Isabel
  • Sheraton Maria Isabel
  • Mexico City Sheraton
  • Sheraton Maria Isabel Hotel
  • Sheraton Maria Isabel Hotel & Towers
  • Sheraton Maria Isabel Hotel & Towers Mexico City
  • Sheraton Maria Isabel Towers

Optional extras

Valet parking costs MXN 170 per day

Buffet breakfast is offered for an extra charge of MXN 345 for adults and MXN 173 for children (approximately)

Pets are allowed for an extra charge of MXN 2085.92 per pet, per stay, plus a one-time cleaning fee of MXN 1300

Service animals exempt from fees

Airport shuttle service is offered for an extra charge

WiFi is available in guestrooms for MXN 199 per night (rates may vary)

WiFi is available in public areas for MXN 199 per night (rates may vary)

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Mexico City Maria Isabel Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs MXN 170 per day. Electric vehicle charging is available.
  • Yes, there's an outdoor pool.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of MXN 2085.92 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Fiebre de Malta (4-min walk), El Caminero (4-min walk), and Les Moustaches (4-min walk).
  • Yes, an airport shuttle is available.
  • Practice your swing on the tennis courts. Additional recreation onsite includes aerobics . Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour health club and a sauna.
8.8.Fabulous.
  • 6.0.Good

    This is typically my go-to hotel in CDMX. However, many amenities were closed - Understandably due to COVID, but not advertised that way when booked. Too bad the property does not recognize frequent guests.

    Chris, 1 night family trip, Jul. 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Everything was great except the breakfast buffet as all the food was cold. Shafferss didn’t have a burner on. Food tasted nasty had to get the waiter to heat it up on the microwave

    Jose, 2 night family trip, Jun. 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente servicio

    Excelente servicio, muy amable todo el personal.

    2 night family trip, Jun. 22, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Disappointed

    Very rude reception staff at check in. Secondly, I booked and prepaid extra for a room with club access only to find that the club was closed and the staff completely unapologetic about it. I tried the Sheraton as an alternative to the hotels I normally stay in in Polanco but I will not be back.

    Fergus, 3 night business trip, Jun. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing customer service

    Robert, 2 night business trip, Jun. 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Will stay here next time

    Great Hotel, Great Location. Friendly staff, close enough to the historical district to walk, also close to the Polanco District.

    Matthew, 2 night trip, May 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had a very enjoyable stay, the staff very helpfull and kidness, the breakfasts included was a great help.

    DIANA, 2 night business trip, Apr. 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The free drink coupons that we received at check in did not work for the drink that we ordered. This was informed to us after we had ordered and therefore were stuck with the tab.

    1 night trip with friends, Apr. 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The place itself is great, location, friendly staff, great service, covid prevention procedures were very good!

    2 night trip, Apr. 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great experience. The staff is very well prepared and professional. Everyone was very friendly, especially at Ristorante Amici, where they provided us with complimentary drinks during our stay. We were running a bit late for the airport on our last day, and Javier, a waiter at the restaurant, made everything possible for us to make it on time. Thank you for the great service!

    2 night romance trip, Apr. 1, 2021

    Verified Expedia guest review

See all 1,222 reviews