ZiOne Luxury Hotel Cartagena

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Rooftop pool

Overview of ZiOne Luxury Hotel Cartagena

ZiOne Luxury Hotel Cartagena

3.5 star property
3.5-star hotel in Cartagena with spa and outdoor pool

7.8/10 Good

295 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Pool bar
  • Room service
  • Business center
  • Airport shuttle
  • Terrace
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Bocagrande
  • Bocagrande Beach - 1 min drive
  • Cartagena de Indias Convention Center - 13 min drive
  • Clock Tower - 16 min drive
  • Blanca Beach - 95 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 23 min drive
  • Airport shuttle (surcharge)

About this property

ZiOne Luxury Hotel Cartagena

3.5-star hotel in the heart of Bocagrande
Take advantage of a free breakfast buffet, a roundtrip airport shuttle, and a poolside bar at ZiOne Luxury Hotel Cartagena. Treat yourself to a massage at ZIOne Spa, the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a garden.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Concierge services, meeting rooms, and tour/ticket assistance
  • A front desk safe, an elevator, and a TV in the lobby
  • Guest reviews say great things about the location
Room features
All guestrooms at ZiOne Luxury Hotel Cartagena boast thoughtful touches such as laptop-compatible safes and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning.
More amenities include:
  • Bathrooms with bidets and free toiletries
  • 51-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms


  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Working away

  • Business center
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Closed captioned TV


  • English
  • Spanish

Room amenities

Be entertained

  • 51-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, ZIOne Spa. Services include massages.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • There is an administrative fee of COP 9500 per night

Renovations and closures

The following facilities or services will be unavailable from September 1 2021 to September 1 2022 (dates subject to change):
  • Fitness facilities

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

State tax ID - 900904020-2

Property registration number RNT 60221

Also known as

ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena

Frequently asked questions

Does ZiOne Luxury Hotel Cartagena offer free cancellation for a full refund?
Yes, ZiOne Luxury Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at ZiOne Luxury Hotel Cartagena?
As of 20 Aug. 2022, prices found for a 1-night stay for 2 adults at ZiOne Luxury Hotel Cartagena on 21 Aug. 2022 start from AU$97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at ZiOne Luxury Hotel Cartagena?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at ZiOne Luxury Hotel Cartagena?
Yes, there's an outdoor pool.
Are pets allowed at ZiOne Luxury Hotel Cartagena?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at ZiOne Luxury Hotel Cartagena?
Yes, there's free self parking.
Is airport shuttle service offered by ZiOne Luxury Hotel Cartagena?
Yes, an airport shuttle is available.
What are the check-in and check-out times at ZiOne Luxury Hotel Cartagena?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at ZiOne Luxury Hotel Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (3-min walk) is nearby.
What is there to do at ZiOne Luxury Hotel Cartagena and nearby?
ZiOne Luxury Hotel Cartagena has a spa and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near ZiOne Luxury Hotel Cartagena?
Yes, there's an onsite restaurant. Nearby restaurants include Pizzas Piccolo Cartagena (3-min walk), Vai Piano (4-min walk), and Carbon de Palo (4-min walk).
What's the area around ZiOne Luxury Hotel Cartagena like?
ZiOne Luxury Hotel Cartagena is located near Bocagrande Beach in Bocagrande, a short 3-minute walk from Rio Cartagena Casino and 6 minutes' walk from Castillo Grande Beach. Travelers love the hotel's prime location.

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Best hotel
My 5th time in Cartagena and this is the best hotel so far.
4-night trip
Verified Hotels.com guest review

6/10 Good

David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean. Cheerful
Scott, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a great experience friendly staff room keeping Was excellent.Jorge at the front desk was very accommodating
Juan, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Janneth, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Photos very different from the real hotel
vlma, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

CRYSTAL, 4-night romance trip
Verified Expedia guest review

2/10 Poor

After specifying that I will be arriving a day late than my paid for arrival date via Expedia - they gave my room away anyways. They NEVER pick up their hotel calls - called to rearrange check in & for directions. Even when I was sat in the lobby and Expedia was calling they didn’t up any of the phone callsz
samantha, 2-night trip
Verified Expedia guest review

8/10 Very good

I liked that it was near by everything and the cleaning staff was amazing as well as the check in staff. I disliked that the water will switch from cold to hot randomly.
Teresa D, 4-night family trip
Verified Expedia guest review