Novotel Almaty City Center

Property class: 4
Hotel with spa, near Kok Tobe Cable Car

Choose dates to view prices

Novotel Almaty City Center puts you in a great location, within a 15-minute walk of Kok Tobe Cable Car and Colibri. Guests can visit the spa to indulge in massages, body wraps or facials, and Le Resto serves local and international cuisine. An indoor pool, a bar/lounge and a 24-hour fitness centre are other highlights.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • 24-hour room service
  • 24-hour business centre
  • 6 meeting rooms
  • Airport shuttle
  • Terrace

For families (6)

  • Free cots/infant beds
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
The current price is AU$303
includes taxes & fees
11 Oct - 12 Oct

Why we love this property

Work and wellness blend
This hotel combines business amenities with spa indulgences. Located in the city centre, it offers meeting rooms and a 24-hour business centre.
Foodie paradise
The restaurant serves local and international cuisine with al fresco dining. Buffet breakfast includes vegan, vegetarian, locally-sourced, and organic options.
Relaxation paradise
Melt away tension in a full-service spa offering massages, facials, and body scrubs. A sauna and 24-hour gym complete this wellness haven.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a sofa, a standing lamp, and a large window with curtains.

Standard Room, 1 Double Bed

7.0 out of 10
Good
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Room

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed

Room

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a bedside table with a lamp, a red chair, and a window with curtains.

Junior Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

A hotel room with a bed, a TV mounted on the wall, a desk with a chair, a red sofa, and a dining area with a table and chairs.

Superior Suite, 1 King Bed

  • 75 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Dostyk Avenue 104 A, Almaty, A25D5Y3

What's nearby

  • Kok Tobe Cable Car - 3 min walk - 0.2 km
  • Dostyk Plaza - 12 min walk - 1.1 km
  • National Museum of Kazakhstan - 17 min walk - 1.5 km
  • Almaty Opera House - 17 min walk - 1.5 km
  • Panfilov Park - 4 min drive - 3.5 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 30 min drive
  • Almaty Station - 16 min drive
  • Almaly - 25 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Дареджани - ‬6 min walk
  • ‪Ziyafet Meat House - ‬4 min walk
  • ‪Guinness Pub - ‬7 min walk
  • ‪Grand Ballroom Kazakhstan - ‬5 min walk
  • ‪Six Coffee+Wine - ‬6 min walk

About this property

Novotel Almaty City Center

  • Novotel Almaty City Center puts you in a great location, within a 15-minute walk of Kok Tobe Cable Car and Colibri. Guests can visit the spa to indulge in massages, body wraps or facials, and Le Resto serves local and international cuisine. An indoor pool, a bar/lounge and a 24-hour fitness centre are other highlights.

At a glance

Hotel size

    • 190 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets allowed (dogs and cats only, 1 total)*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Children's menu

What to do

  • Bike rentals nearby
  • Ecotours nearby

Working away

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Locally sourced food is prioritised
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Some profits reinvested in community and sustainability
  • Double-glazed windows
  • Uses some LED lighting
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 80
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

Dining

Le Resto – This restaurant specialises in local and international cuisine. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Lobby Bar – This lobby lounge only serves light fare. Open daily.

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KZT 12000 per person
  • Airport shuttle service is offered for an extra charge of KZT 15000 per person (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 10000 per night

Pets

  • Service animals exempt from fees
  • Pet deposit: KZT 20000 per stay
  • Pets are allowed for an extra charge of KZT 10000 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Almaty City Center Opening December 2018 Hotel
Novotel Opening December 2018 Hotel
Novotel Almaty City Center Opening December 2018
Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center Almaty
Almaty Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center
Novotel Almaty City Center Almaty
Novotel Almaty City Center (Opening December 2018)
Novotel Hotel
Novotel
Novotel Almaty City Center
Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty

Frequently asked questions

Does Novotel Almaty City Center offer free cancellation for a full refund?

Yes, Novotel Almaty City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Almaty City Center?

Yes, there's an indoor pool.

Are pets allowed at Novotel Almaty City Center?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of KZT 10000 per pet, per night, and there's also a deposit of KZT 20000 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Novotel Almaty City Center?

Yes, there's free self parking.

Is an airport shuttle service offered by Novotel Almaty City Center?

Yes, an airport shuttle is available. The charge is KZT 15000 per person one-way.

What are the check-in and check-out times at Novotel Almaty City Center?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Novotel Almaty City Center?

No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.

What is there to do at Novotel Almaty City Center and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Almaty City Center also has a 24-hour fitness centre and a sauna.

Are there restaurants at or near Novotel Almaty City Center?

Yes, Le Resto offers al fresco dining and local and international cuisine.

What's the area around Novotel Almaty City Center like?

Novotel Almaty City Center is in Medeu District, a short 14-minute walk from Dostyk Plaza and 17 minutes' walk from National Museum of Kazakhstan.

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Reviews

Novotel Almaty City Center Reviews

8.8

Excellent

9.2

Cleanliness

9.8

Location

8.8

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered a decent to delicious choice with plenty of options. (5 reviews)
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Popular mentions

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Breakfast
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Reviews

Verified review

10/10 Exceptional

The location was great, and the hotel was of a good standard for a 4-star hotel. The staff were very helpful, friendly, and professional. They were always willing to assist and made sure we had a pleasant experience. A big thank you to Rufat, who was exceptional. Excellent service!
Verified review

10/10 Exceptional

Great stay in the city centre of Almaty. Great breakfast, lots of options.
Verified review

10/10 Exceptional

Good hotel , excellent location and service
Verified review

10/10 Exceptional

Clean room and very friendly staff attitude, they went outta their way to make you comfortable.
Verified review

10/10 Exceptional

Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff
Verified review

10/10 Exceptional

The Novotel has a great location !
Verified review

10/10 Exceptional

Great location and great breakfast make sure your package includes it
Verified review

10/10 Exceptional

Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable.
Verified review

10/10 Exceptional

Nice location
Verified review

8/10 Very good

The location is great and very convenient.
Verified review

10/10 Exceptional

I thought the staff were really nice and helpful. The hotel is also located close to most everything.
Verified review

10/10 Exceptional

Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate.
Verified review

10/10 Exceptional

We’ll definitely come back

The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good.
Verified review

10/10 Exceptional

This is a hotel with a great location. A cute bar, clean fresh rooms, great views, and a friendly staff.
Verified review

10/10 Exceptional

It was great and right next to Kok Tobe.
Verified review

6/10 Good

It is one of my favourite hotels, but revently became far too expensive given the level, cold rooms, blankets are too heavy for September and wifi in rooms at end of corridors works very badly.. Ribye steak was very bad qualiti, all fat.
Verified review

10/10 Exceptional

Very courteous staff, and spotless room.
Verified review

10/10 Exceptional

Wonderful stay
Verified review

10/10 Exceptional

It was a very nice hotel to enjoy!
Verified review

10/10 Exceptional

Friendly staff, good location, tasty food
Verified review

10/10 Exceptional

It was great hotel located perfectly close to every thing
Verified review

10/10 Exceptional

Excellent hotel, I would come back in an instant.
Verified review

10/10 Exceptional

Great place to stay. Very modern and well trained staff
Verified review

10/10 Exceptional

The biggest plus for me was professional staff who were clearly trained to provide excellent customer service.
Verified review

8/10 Very good

Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains.