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All properties in Cuernavaca, Morelos, Mexico

Aohom Santuario Hotel & Spa

3.5-star hotel in Cuernavaca with spa and outdoor pool

From
A$75

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  • Aohom Santuario Hotel & Spa
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Aohom Santuario Hotel & Spa. Image 1 of 52.
1 / 52Aohom Santuario Hotel & Spa
8.6.Fabulous.
  • Very good customer service. The hotel sent directions and contacted me to ask for arrival…

    Jan. 3, 2021

  • The hotel is in a gated community which makes the hotel feel very safe and relatively…

    Jul. 17, 2019

See all 23 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 28 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace

What’s around

  • Galerias Cuernavaca Mall - 4.4 mi / 7.1 km
  • Teopanzolco Archaeological Zone - 4.7 mi / 7.6 km
  • Tabachines Golf Club - 5.5 mi / 8.8 km
  • Robert Brady Museum - 5.6 mi / 9.1 km
  • Cuernavaca Cathedral - 5.7 mi / 9.2 km
  • Portal D10 - 10.3 mi / 16.6 km

Enter dates for 2 guests

  • Comfort Double Room
  • Superior Double Room
  • Grand Triple Room
  • Classic Triple Room
  • Deluxe Room
  • Family Quadruple Room

Location

  • Galerias Cuernavaca Mall - 4.4 mi / 7.1 km
  • Teopanzolco Archaeological Zone - 4.7 mi / 7.6 km
  • Tabachines Golf Club - 5.5 mi / 8.8 km

What’s around

Landmarks

  • Galerias Cuernavaca Mall - 4.4 mi / 7.1 km
  • Teopanzolco Archaeological Zone - 4.7 mi / 7.6 km
  • Tabachines Golf Club - 5.5 mi / 8.8 km
  • Robert Brady Museum - 5.6 mi / 9.1 km
  • Cuernavaca Cathedral - 5.7 mi / 9.2 km
  • Portal D10 - 10.3 mi / 16.6 km
  • Tepozteco Pyramid - 21.3 mi / 34.4 km

Getting around

  • Benito Juarez International Airport (MEX) - 75 min drive

At a glance

Hotel size

  • This hotel has 28 rooms

Arriving/leaving

  • Check-in time 11:00 AM-8:00 PM
  • Check-out time is 5:30 PM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (14 years old and younger) not allowed

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast on weekdays (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills

Things to do

  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 100

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Individually furnished

Freshen up

  • Shower only
  • Free toiletries

Be entertained

  • 32-inch flat-screen TV
  • Netflix
  • Satellite TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

Sacbé has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Small print

Also known as

  • Aohom Santuario Hotel Cuernavaca
  • Aohom Santuario Hotel
  • Aohom Santuario Cuernavaca
  • Aohom Santuario
  • Aohom Santuario Hotel Spa
  • Aohom Santuario & Cuernavaca
  • Aohom Santuario Hotel & Spa Hotel
  • Aohom Santuario Hotel & Spa Cuernavaca
  • Aohom Santuario Hotel & Spa Hotel Cuernavaca

Optional extras

Continental breakfast is offered for an extra charge of MXN 180 per person (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 11:00 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 15 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Aohom Santuario Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 11:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 11:00 AM - 8:00 PM. Check-out time is 5:30 PM. Express check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Mision Del Sol (3.4 mi), Hamburguesas Chon (3.5 mi), and El Camaron Guasaveno (3.6 mi).
  • Aohom Santuario Hotel & Spa has a spa and an outdoor pool, as well as a picnic area and a garden.
8.6.Fabulous.
  • 10.0.Exceptional

    Best service

    Great and safe staying. Everybody provided excellent services and no waiting to check out or check in which gave the hotel a plus. Highly recommended.

    oscar, 3 night trip, Apr. 11, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Jamás regresaría

    Llegamos al hotel y había una cucaracha en el pasillo, nuestra habitación no era mayor a 15 mts2 con un baño diminuto en donde no pueden estar dos personas, la habitación esta enfrente de la cocina por lo que a las 7 am empiezan a hacer ruidos de todo tipo, no tiene aire acondicionado, ni black out en las ventanas por lo que no solo entra la luz si no que tiene unas persianas de vidrio que no cierran bien, en la ventana que da al patio hay una sala de jardín por lo que tendrás personas hablando desde las 8 am a escaso metro y medio de la cama, y no solo eso, a esa hora en todo el hotel hay música que no para en todo el día, en resumen es un hotel que nada tiene que ver lo que ofrecen con el costo, jamás volvería ni tampoco lo recomiendo a nadie que lo que quisiera es poder descansar. (Eso sí los empleados son muy amables y atentos)

    1 night trip, Mar. 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    me gusto que esta muy tranquilo para relajarte, no me gusto mucho la comida, falta un poco de sazon. Pero en general me gusto mucho el hotel. Pienso regresar.

    1 night family trip, Feb. 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Muy finas atenciones, no nos faltó nada.

    1 night trip, Jan. 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Mil gracias

    Somos dos personas de la tercera edad y nos gustó la tranquilidad, la comodidad, el servicio en general para nosotros estuvo excelente

    Lourdes, 3 night romance trip, Dec. 30, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Me gusto el trato del personal, muy atentos, se preocupan porque uno se sienta bien, buena calidad de los alimentos, es un lugar seguro, Lo recomiendo para pasar unos días de descanso.

    Jorge, 1 night family trip, Nov. 16, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Sugerencia

    La atención es muy buena, todos muy serviciales y atentos, considero que hay cosas que pueden mejorar, por ejemplo, solicité un servicio de planchado y este fue de muy mala calidad, ya que me entregaron la ropa con muchas arrugas, hicieron limpieza de la habitación y no tuvieron la precaución de llevarse los trastes que había usado un día antes por un servicio al cuarto, por último, solicité un servicio de taxi aproximadamente a las 3 am (mismo que ellos ofrecieron) y ni siquiera tuvieron la molestia de contestar, por lo que me tuve que apoyar de un valet parking, para poder regresar al hotel, en términos generales bien el servicio, pero hay muchas cosas que aún pueden pulir.

    Miguel Angel, 2 night romance trip, Nov. 16, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Estuvo bien la estancia, los servicios y el desayuno Gracias

    Teresa, 1 night trip with friends, Aug. 31, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Buen lugar

    Atención muy calida , buen trato y buena comida , lo mejor su personal súper atento, muy limpio

    Olivia, 1 night family trip, Jun. 15, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    La atención del personal y la comida fue excelente aunque sugiero re-modelar un poco las habitaciones.

    2 night trip, May 17, 2019

    Verified Expedia guest review

See all 23 reviews