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Palm Heights

Photo gallery for Palm Heights

2 outdoor pools, free pool cabanas, pool umbrellas
On the beach, beach bar
On the beach, beach bar
On the beach, beach bar
2 outdoor pools, free pool cabanas, pool umbrellas

Overview of Palm Heights

Palm Heights

5.0 star property
Seven Mile Beach beachfront hotel with 2 restaurants, beach bar

9.8/10 Exceptional

207 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
747 West Bay Road, Seven Mile Beach

Room options

About this area

What's nearby

  • On the beach
  • Port of Georgetown - 6 min drive

Getting around

  • George Town (GCM-Owen Roberts Intl.) - 13 min drive

Restaurants

  • Blue Cilantro - 4 min walk
  • Luca - 5 min walk
  • Agua Restaurant - 5 min walk
  • Island Naturals Cafe - 8 min walk
  • Paperman's Coffee House - 10 min walk

About this property

Palm Heights

At Palm Heights, you can spend time at the beach sipping drinks. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, aromatherapy and reflexology. Tillie's, one of 2 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a rooftop terrace and a 24-hour fitness centre. Fellow travellers love the helpful staff and beach location.

Languages

English, French, Italian, Latvian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 52 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cots (infant beds)

Pets

  • Pets stay for free
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • 24-hour fitness centre
  • 2 outdoor pools
  • Spa services
  • 24-hour pool access
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • English
  • French
  • Italian
  • Latvian
  • Russian
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium cable channels
  • Netflix
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Tillie's – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Resident's Lounge – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 10 per cent
  • Resort fee: USD 75 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 6.5 to 15 for adults and USD 8 to 20 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25 per day

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Beach Suites Resort Seven Mile Beach
Beach Suites Resort
Beach Suites Seven Mile Beach
Beach Suites
Palm Heights Hotel
Palm Heights Seven Mile Beach
Palm Heights Hotel Seven Mile Beach

Frequently asked questions

Does Palm Heights offer free cancellation for a full refund?
Yes, Palm Heights does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Palm Heights?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palm Heights?
Yes, there are 2 outdoor pools. Guests have 24-hour pool access.
Are pets allowed at Palm Heights?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Palm Heights?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Palm Heights?
You can check in from 4:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Palm Heights and nearby?
Palm Heights has 2 outdoor pools, 2 bars and a 24-hour fitness centre, as well as spa services, a picnic area and a garden.
Are there restaurants at or near Palm Heights?
Yes, there are 2 on-site restaurants. Nearby restaurants include Blue Cilantro (4-min walk), Luca (5-min walk) and Agua Restaurant (5-min walk).
What's the area around Palm Heights like?
Palm Heights is located on the waterfront, a short 6-minute walk from The Strand Shopping Center and 9 minutes' walk from Cayman Crazy Golfing Mini Golf. Travellers give top marks for the hotel's prime location.

Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.5/10

Amenities

9.9/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Chris, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Danielle, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

The property was nicely appointed and not too big. The experience was more "boutique" than an "all-inclusive big-box" hotel. The staff was impeccable and we knew most of them by name within the first couple of days. Great experience!
Clyde Franklin Herron,, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Andrea, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The resort was magnificent and the staff was very welcoming and they went above and beyond to ensure our stay was great. Five stars all around.
Richard, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Palm Heights is a top notch experience. Excellent staff and service. Amazing attention to detail. Every comfort and request is taken care of immediately and with a smile.
SONYA, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Small boutique hotel with big amenities!! High end luxury hotel that maintains peace and tranquility throughout. The staff is incredibly attentive and accessible. Tillies for cheeseburger/lobster night is a must and truly the best burger on the island! My only complaint is the couch in the unit is uncomfortable. . .
Jill, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location with ideal beach access. Service is excellent. Wonderful staff who will take care of every need. Not our last visit.
Andrew, 6-night family trip
Verified Expedia guest review

8/10 Very good

Deborah Lee, 7-night trip
Verified Expedia guest review

10/10 Exceptional

We stayed here for four nights and really loved the place. It had a bit of a White Lotus vibe which was fun and relaxing. The service was the best I have ever had in the Caribbean. They were all really excellent. The food onsite was very good, especially Tillies. The beach set up was typical but with good service. While there were kids there, I don't think I'd take smaller kids. Overall, a great experience and I'd recommend it to my friends.
William, 4-night romance trip
Verified Expedia guest review