Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Hotel Panacea Tulum

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
  • Microwave
Calle 6 Sur, Between Calle 11 Sur and Calle 13 Sur, Tulum, QROO, 77780, Mexico

3.5-star Tulum aparthotel with 2 outdoor pools
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
    • Microwave
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Quite simply one of the best hotels I've ever stayed at. The attention to detail is…Nov. 20, 2020
  • Very friendly staff. Check in was fast and easy. Cleanliness of the resort was great.…Nov. 18, 2020

Hotel Panacea Tulum

from A$113
  • Suite Residential, 1 bedroom
  • Deluxe Suite, 2 Bedrooms
  • Romantic Penthouse, 1 King Bed, Private Pool
  • Romantic Loft, 1 King Bed, Private Pool
  • Economy Studio

What’s around Hotel Panacea Tulum

Landmarks

  • In La Veleta
  • Tulum National Park - 40 min walk
  • Tulum Mayan Ruins - 3.9 mi / 6.3 km
  • Gran Cenote - 4.3 mi / 6.9 km
  • Playa Paraiso - 4.3 mi / 6.9 km
  • Tulum Monkey Sanctuary - 5.9 mi / 9.4 km
  • Sian Ka'an Biosphere Reserve - 6.5 mi / 10.4 km
  • Soliman Bay - 9.5 mi / 15.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 23 apartments

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
The front desk is open daily from 8:00 AM - 10:00 PM. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

Payment types at the property

* See small print for additional details or extra charges

The manager

The manager

Speaks: English, Italian, Spanish.

At the aparthotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scooter/moped rentals nearby
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
Languages Spoken
  • English
  • Italian
  • Spanish

In the apartment

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Down comforter
  • Premium bedding
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 50-inch Smart TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Full-sized fridge/freezer
  • Microwave
  • Stovetop
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Hotel Panacea Tulum’s small print

Also known as

  • Panacea Tulum
  • Hotel Panacea Tulum Tulum
  • Hotel Panacea Tulum Aparthotel
  • Hotel Panacea Tulum Aparthotel Tulum

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7:00 AM to 10:30 PM.
  • This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Optional extras

    Late check-in between 11:00 PM and 6:00 AM can be arranged for an extra charge of USD 20

    Rollaway beds are available for USD 20.0 per night

    Breakfast costs between USD 5 and USD 15 for adults, and USD 5 and USD 15 for children (approximately)

    Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Panacea Tulum

    • Does Hotel Panacea Tulum offer free cancellation for a full refund?
      Yes, Hotel Panacea Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Hotel Panacea Tulum?
      This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
    • Is parking offered on site at Hotel Panacea Tulum?
      Yes, there's free self parking.
    • Is there a pool at Hotel Panacea Tulum?
      Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 10:30 PM.
    • Are pets allowed at Hotel Panacea Tulum?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel Panacea Tulum?
      You can check in from 3:00 PM - 11:00 PM. Check-out time is 11:00 AM.
    • Is airport shuttle service offered by Hotel Panacea Tulum?
      Yes, an airport shuttle is available. The charge is USD 240 per vehicle roundtrip.
    • What is there to do near Hotel Panacea Tulum?
      Recommended spots to visit include Tulum National Park (2.1 mi) and Tulum Mayan Ruins (3.9 mi), along with Gran Cenote (4.3 mi) and Playa Paraiso (4.3 mi).

    Recent reviews

    Superb 9.2 From 35 reviews

    Very good 8.0
    Great Stay
    Nice hotel. Good service and good location.
    Victor, us1 night trip with friends
    Exceptional 10.0
    Excelente.. Hermoso lugar y muy buena atenció. Lo recomiendo
    GabrielaRios, us6 night family trip
    Exceptional 10.0
    Perfect getaway spot
    We LOVED this property! The small staff was all super friendly and did whatever they could to make sure we had everything we could want. Due to travel restrictions the resort was basically empty and they were still operating as if it was full of guests. We had a private yoga session at the hotel that was really cheap but incredible & the property has a small but perfect gym. The property is new and everything is so well done from the front desk to the landscaping to every detail in between. We rented one of the penthouses with a private pool, it was everything we could have asked for. I would absolutely recommend this place to anyone! Great air conditioning Felt very safe and secure Very clean Friendly staff Free Parking If you like to be away from the crowds and relax this is the spot.
    us5 night trip
    Exceptional 10.0
    Lovely suite with nice balcony and living area to sit back and relax. Well equipped kitchen if you fancy cooking. Nice pool and gym facilities. Staff were always very welcoming and helpful! A bit out from Tulum Centro but easily reached by car or taxi in under 5minutes, or you can borrow the hotel bikes.
    Matthew, gb2 night trip
    Exceptional 10.0
    The staff was very helpful. The hotel was very nice
    us4 night trip with friends
    Exceptional 10.0
    Our stay here was great! It was great to be in town, but tucked back on a quiet street. The room was very nice and comfortable and the pool was very clean and enjoyable. We would defiantly recommend staying here.
    us4 night romance trip
    Exceptional 10.0
    Bien - Atención - Ubicación - Amenidades - Equipamiento de la habitación Por mejorar - Fumigar en horario nocturno o cuando la alberca ya esté cerrada - Cosas menores: dejar algunos filtros para café disponibles, sal... no tener esto no afectó la estacia, incluso si los vendieran no estaría mal
    Carlos, mx2 night family trip
    Exceptional 10.0
    El concepto del hotel, nuestra estancia fue muy cómoda, estábamos buscando un lugar tranquilo cerca de la naturaleza y amigable con el medio ambiente y superó nuestras expectativas.
    Leymi, mx5 night family trip
    Exceptional 10.0
    Great hotell we would stay again!
    We had a great time at Panacea Hotel. We felt very welcome as soon as we walked in to the reception. We had a Deluxe Suite, with 2 Bedrooms. Great value for the money! Complimentary water and a fruitbasket was provided at arrival. It was bigger than we expected, clean and modern with everything you need, complete kitchen, high chair for the baby. AC in both bedrooms and livingroom. Big balcony, great place to relaxe. Outside is a well maintained garden and two great pools, might have been more sunbeds around the pool or on the deck at the small pool. There is a smart folder with all you need to know inn the room, and the you can order takeaway food to the apartment from www.tomato.mx so you kind of have roomservice :D The hotell is abit away from the centrum of tulum and the beach, 5 min with car to town and 10-15 to the beach. The only thing's we did not like was that the walkways around and edges around the pool get's crazy slippery when wet, could be dangerous for kids playing. Bathrooms need blinders/curtains felt the neighbours could look right inn. The area did feel abit unsafe, because all the new buildings had high fences and electrical fences, broken glass on topp of the fence. however its probably just as safe as anywhere in Tulum, just more security, but we haven't seen this other places.
    Daniel, no4 night family trip
    Exceptional 10.0
    vivez tulum!
    Très bel appartement décoré avec goût! Très agréable car beaucoup d espace. La piscine est agréable même si elle manque un peu de profondeur. Manque seulement la vue et un abri pour le soleil et ce serait parfait! Le fait d avoir une cuisine est un vrai plus, pour pouvoir ce sentir un vrai mexicain!
    Cyril, fr3 night trip

    Hotel Panacea Tulum