Skip to Main Content.
Shop travel
Shop travel
Cars
Gift Cards
Hotels.com® Rewards
AUD
List your property
Support
Trips
Sign in
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Sign up, it’s free
Feedback
Welcome to Help Centre
How can we help?
How can we help?
Search
Explore help articles
Refunds & Charges
Refund timelines, policies & processes
Get a receipt for your booking
Payment security and options
More
Lodging
Change your hotel or vacation rental booking
Cancel your hotel or vacation rental booking
Check in and out of your hotel or vacation rental
More
Car
Change or cancel your car rental
Book a car rental
Car rental price quotes
More
Account
View your booking
Update your account information
Changes to your account
More
Privacy
Update your account information
Information about your privacy
What privacy and data subject rights are available?
More
Security
Payment security and options
Responsible disclosure of web vulnerabilities
Beware of email scams (phishing)
More
Loyalty & Rewards
Join Hotels.com® Rewards and earn nights
Find your Hotels.com® Rewards stamps
Redeem Hotels.com® Rewards nights
More