WHITE HOTEL GRAND HAKUBA puts you within a 15-minute drive of Hakuba Valley Ski Area and Hakuba Goryu Ski Resort.
Languages
English, Japanese
At a glance
Hotel size
39 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests are recommended to download the property's suite book mobile app before check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
Free uncovered on-site self-parking
Property amenities
What to do
Ski passes
Skiing nearby
Services
Front desk (limited hours)
Ski storage
Facilities
Garden
Accessibility
Hardwood flooring in room
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning and heating
Electric kettle
Slippers
Sleep well
Soundproofed rooms
Bed sheets provided
What to enjoy
Separate dining area
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Food and drink
Free bottled water
Fees & policies
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Frequently asked questions
Does WHITE HOTEL GRAND HAKUBA offer free cancellation for a full refund?
Yes, WHITE HOTEL GRAND HAKUBA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at WHITE HOTEL GRAND HAKUBA?
Sorry, pets aren't allowed.
Is parking offered on site at WHITE HOTEL GRAND HAKUBA?
Yes, there's free self parking.
What are the check-in and check-out times at WHITE HOTEL GRAND HAKUBA?
Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Check-out time is 11:00 AM.
What is there to do at WHITE HOTEL GRAND HAKUBA and nearby?
Have fun with nearby winter activities such as skiing. WHITE HOTEL GRAND HAKUBA also has a garden.
What's the area around WHITE HOTEL GRAND HAKUBA like?
WHITE HOTEL GRAND HAKUBA is a short 11-minute walk from Hakuba Valley Ski Area and 7 minutes' walk from Hakuba Sanosaka Ski Resort.
WHITE HOTEL GRAND HAKUBA Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
7.6/10
Staff & service
2.0/10
Amenities
7.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Jan 2025
Perfect
Perfect place for winter vacation
Adriana
Adriana, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Feb 2024
Anthony
Anthony, 7-night trip
Verified Expedia guest review
2/10 Poor
18 Feb 2024
Worst hotel experience I’ve ever dealt with. Unable to get to the hotel because the only road to the hotel was closed. Hotel customer service was out-sourced and I had to talk to someone out of Japan that did not know anything about the hotel or roads in the area.
After about 2 hours of back-and-forth via emails, they finally provided a number to the actual hotel, but the language barrier was a challenge. They agreed to cancel the reservation and agreed to provide a full refund, however, spending over 2 hours with 2 young kids trying to get to the hotel was definitely not how we wanted to end our snow day.
We had to look for a last minute hotel booking to ensure we had a place to stay for the night. Be careful of this hotel. Pictures can be deceiving. Customer service is out-sourced to a different county.