6/10 Good
30 Dec 2024
Christmas stay for 2 nights.
On arrival the hotel was stunning, beautiful building, Christmas decorations, huge Christmas tree and other tree's going around.
Staff were dressed smartly and warm welcome cookies.
Had to put a £50.00 deposit per night so £100.00 on arrival which wasn't expected.
Car park was Free.
Room was lovely with complimentary bottles of water, room service and a heater but then my son had a shower and it nearly overflowed from a clogged drain full of hair.
Swimming pool closes at 3pm and check-in isnt until 3pm so had to go in the morning, not ideal if you have an early start the next day and dont get to use the pool at all.
Sauna had just broke and hot tub wasn't working, when i asked a lady about the hot tub she said its not worked for 3 years, so a hot tub shouldnt be on the facilities list. Really disappointed in all this as the Swimming area is a big thing for us.
The swimming pool area needs an upgrade and longer hours.
Breakfast was a lovely selection but there was no hot chocolate selection on the machines which was the first for us wherever we go, lovely waitress called Victoria gave us hot chocolates both mornings and lovely service, thank you.
Alexia
Alexia, 2-night family trip
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