"My fiancée and I planned a nice weekend in Atlantic City, but our stay at Bally’s was extremely disappointing. When I booked the hotel, I was told it had recently been renovated and the photos online looked nice, so we were excited for the trip. Unfortunately, the reality was very different. We arrived around noon and, since check-in wasn’t until 3 p.m., I paid an early check-in fee. The check-in staff seemed confused about why we were there early. The elevator felt old and rickety, and when we stepped off, the hallway made it clear the hotel had not been updated in decades. The carpet was stained and worn, and the entire floor smelled strongly of marijuana despite no-smoking signs. When we entered our room, we immediately noticed bugs in the bed. We took a picture and went straight back to the front desk. The staff member was rude and dismissive, simply giving us another room without addressing the issue. The second room was not much better. The floors were old and dirty, the bathroom wallpaper was peeling, and the walls were permanently stained yellow. We were also only given one working key. I returned to the front desk and even offered to pay for an upgrade, but was told no rooms were available. Aside from a brief apology, nothing was done to improve the situation. At checkout, when I mentioned our experience again, the employee questioned why we hadn’t done more as customers to resolve the problems. AVOID at all cost!"
