Hotels in Lenox

"We were very disappointed with the condition of our room and the upkeep of it . It was filled with cannabis smell that stayed with the room the entire time of our visit. The a/c was not on when we arrived and they don’t have duct systems like that so it wasn’t coming from the other rooms. It should have been aired out prior to our arrival. The fire alarm kept going off and unfortunately the only thing the maintenance man was able to do was remove it and never bring it back. The shelf that you hang your clothes on was coming out of the wall. I’m asthmatic and my friend suffers from migraines so this definitely wasn’t a great experience. The tv was stuck in a back end screen so we couldn’t get it to function and gave up The front desk ladies were sweet and kind but they were not able to do anything about switching us since it was full occupancy. I do think that best Western should have things in place so that if a room needs to be deodorized, they can have a crew come to do so in these situations"

"Great bed comfortable room and convenient. Everyone we encountered inthe area were very friendly. "

"Room was clean and bed comfy. Wifi was good. Staff was superb. Basic hotel with no thrills but it was a good night stay and good value for the money. Would stay here is again."

"Excellent"

"Was clean yet we were assigned to a handicap room The shower was an unpleasant experience because the floor was unbalanced and the water flowed out on the bathroom floor?"

"The lobby reeked of marijuana when we entered. The staff were polite. The room had a strong smell of cigarette smoke and the front desk clerk came up to spray the room. The shower drain was slow and had to stand in an inch of water…."

"Horrible "