Price Guarantee

Here’s how it works

1. Found a cheaper price?

   Check it’s the same accommodation option at the same property on the same dates.

2. What you need to know

   Is the price you’ve seen cheaper on Hotels.com?

   If you have a refundable booking, call us and we’ll rebook the cheaper price and immediately refund the original (higher priced) booking.

   Alternatively, sign in to your Hotels.com account to cancel your existing booking online and rebook it at the cheaper price.

   Your bank can take up to 30 days to process your refund.

   Is the price you’ve seen cheaper on another website?

   If your booking is refundable...

   We’ll check the details of your booking and refund you the difference immediately. If you’re paying at the property, we’ll refund you after you’ve completed your stay.

   Your bank can take up to 30 days to process your refund.

   If your booking is non-refundable...

   Once we’ve checked the details of your booking, we’ll give you the price difference in the form of a coupon to redeem on any future booking on Hotels.com. We’ll send it to you by email. Terms and Conditions apply.

3. Ask us to match the price

   Submit your request

   Where did you see the lower price?

   Please selectHotels.comOther

   What’s the current status of your booking?

   Please selectRefundableNon-refundableNot sure

   Your name

   Your Email Address

   Contact Phone Number

   Hotels.com Confirmation Number

   Date of check-in

   

   The Lower Price you Found

   Source of Lower Price

   Attach screenshot

   Browse or drag and drop an image

   Image must contain property name, travel date(s), room type(s) and price(s). Image must be no more than 1MB. Only JPG, PNG, GIF, PDF, DOC, DOCX allowed.

   Submit

   Here’s what we suggest...

   1. Find your booking to see if it’s refundable and please check that a full refund still applies to your booking today.
   2. If your booking can be cancelled for free, please make a new booking and pay the lower price that you’ve seen on Hotels.com.
   3. Cancel your existing booking and we’ll refund you the full amount.

   Here’s what we suggest...

   1. Find your booking to see if it’s refundable and please check that a full refund still applies to your booking today.
   2. If your booking can be cancelled for free, please select the ‘Refundable’ option from the menu.