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Family and pet friendly resort near theme parks
Westgate Lakes Resort & Spa is a family and pet friendly 130-acre lakefront resort conveniently located within 2 miles of Universal Studios and SeaWorld Adventure Park, only 4 miles to Walt Disney World® Resort including the Downtown Disney® and Marketplace area, and just 1 mile to world-famous International Drive and Orange County Convention Center. Complimentary scheduled transportation to Walt Disney World®, Universal Orlando and Prime Outlets Orlando.
7 pools, spa, restaurants, bars & more
Large array of amenities include seven outdoor pools and spa tubs, children's wading pools, poolside bars, a marina with small electric boats and kayaks, full service health spa & fitness center, activities program for all ages, Activities Center, game room, miniature golf, playgrounds, bike rentals, tennis, basketball, volleyball, shuffleboard, horseshoes, restaurant with full bar, pizza delivery, gourmet deli & coffee shop, and a convenient marketplace with groceries, beer, wine and souvenirs.
Furnished villas with Kitchens
Accommodations range from Studios to spacious Three-Bedroom villas that sleep up to 12 guests. All of our non-smoking villas include climate controlled air conditioning and heating, sleeper sofa, in-room safe, alarm clock radio, iron & ironing board, phone with voice mail, color television with satellite service, DVD player and Wi-Fi (fees may apply). Most amenities include kitchens or kitchenettes, separate living & dining areas, balconies, washer/dryer, jetted tubs & full baths.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The 10,000-square-foot Serenity Spa by Westgate provides the ultimate escape from the stresses of everyday life. Relax, rejuvenate and renew with services such as massages, body treatments, hydrotherapy, facials, and yoga classes. The spa includes separate men's and women's lounges with saunas, steam rooms, and spa tubs. Fitness center offers personal training sessions (surcharges apply). The spa features 6 massage rooms, 3 facial rooms and 1 body polish/body wrap room.
The world-class Serenity Spa by Westgate boasts a full menu of rejuvenating spa treatments such as Hypno Massage and Relaxation Skin Care Therapy for Men and Signature Facial for Women, in addition to its salon services like Airbrush Tanning. Body wraps and treatments such as Green Coffee Body Wrap feature Serenity Spa’s signature massage wrapping method. These specialized treatments feature indigenous botanicals such as aloe vera, sage, water lily, seaweed, green tea, organic honey, chamomile, aromatherapy oils and rose petals. Serenity Spa by Westgate also offers hypnosis, spa generation services and mini spa generation services. Complimentary access to the Kids Club is offered to children of guests during designated operating hours.
The resort includes full service health spa and fitness center, 2 tennis courts, 2 sand volleyball courts, jogging/walking paths, a basketball court, miniature golf, marina with kayaks and electric powered boats, 7 outdoor pools and spa tubs, playgrounds, and daily activities and Activities Center for all ages. Rentals include electric powered boats, canoes, and kayaks for the lake and adult's, children's, and surrey bicycles. Water aerobics classes are held daily in one of the pools. Other recreational activities listed below are available near the resort; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
A cash deposit of $200.00 or a credit card deposit of $50.00 is required at check-in. Any funds not used will be refunded upon check-out.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
SeaWorld Orlando, a marine mammal park, is just off International Drive. The popular destination is renowned for its killer whale, sea lion, and dolphin shows. Orlando's Orange County Convention Center is the country's second-largest in terms of square footage. After a day at the convention center, visitors can unwind with Orlando's wide array of golf courses suitable for putters of all levels.see all hotels in Orlando
Very noisy at night and security too way to long to act so got very little sleep.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. We apologize for the issues you experienced during your stay. We will share your review with our security department so that we can prevent this from happening in the future. Thank you again for bringing this to our attention, we hope that you will give us another opportunity to exceed your expectations.
central location, near all parks. my only concern is when you check in they try and sign you up for a time share. just say NOGenuine Expedia guest review
It was a great fellas getaway, very nice property. I wish there were more like this closer to universal with the balconies. parking was a challenge so be prepared to park a distance but it was indeed worth it. everything was excellent. The service could use improvement due to incorrect information provided but the other front desk team made up for the […] error. You will enjoy the property and love the amenties included in the resort. Read moreGenuine Hotels.com guest review
Two words just greatGenuine Hotels.com guest review
"Never have to leave your room!"
The room was very roomy and comfortable. Like a mini apartment. Easy to make it very Romantic, Bathroom/tub/shower very spacey. Great over all, would come again.Genuine Hotels.com guest review
"the best hotel I've ever stayed at"
with my job I travel all around America and stayed at possibly 750 different hotels, but this resort is by far the nicest friendliest place I've ever been. The staff was always ready to help and did not ask for a tip. They were very respectful honorable and I will definitely be staying there whenever I'm in Orlando. Kudos to the management and staff […] for all you did for me and my family Read moreGenuine Hotels.com guest review
Just make sure to check your bill at checkout..The hotel over charge meGenuine Hotels.com guest review
Staff was rude and room was outdated.Genuine Hotels.com guest review
Booked from Hotels.com. Looked like a nice place for a reasonable price. After trying to check in for an hour and realizing it was a time share trap we were very upset. We were only staying for 1 night and told them we had to be at a show at 9 he kept insuring us that we would be fine. We had to leave $20 for a "free" breakfast that we would get back […] with an additional $75 when we went to the breakfast. Needless to say we didn't go to the breakfast due to waking up and trying to take a shower and discovering there was no water in the shower. The suite it self was nice (other than the shower not working) but was to clouded by the trickery of the time share. I also notice that when they refute your review they blame it on their "sales team" but they are the sales team. They wouldn't even give us the key to our room. We had to have someone else take us there. Read moreGenuine Hotels.com guest review
I think the room need to be updated, but my overall stay was pleasant. I would stay here again, next time am in the area.Genuine Hotels.com guest review
Very nice place will come back and stay again. Staff and maintenance were very nice. One one issue with Smk alarm was beeping for almost two hour before maintenance came to replace the battery. Besides that had a great time.Genuine Hotels.com guest review
Place was so-so. Place is huge, so front desk area was a zoo. As soon as we checked in, they handed us off to someone for our "condo tour." Very annoying. We like to rent condo-style places, and have never seen a smaller one-bedroom condo in my life. Can't believe anyone would live in this tiny space. The living room, kitchen and dining room are all […] in the space that should accommodate one of the above. Very tiny. There was a free-standing closet in the master bedroom, and 2 night stands, but not a single dresser. Where are you supposed to put your clothes? Had issues with the door key, and had to hike a very long way to get it re-worked, then still had to slide the card 15-20 times every time every time we came back to the room. This happened with both keys. Also very annoying. We came back to the hotel late one evening, and there was no place to park in the parking area by our building. There really needs to be adequate parking near the buildings people are stating in, instead of having to park a long distance away. It is also annoying to have to park so far from your room when you are loading and unloading.The place is pretty new, and it was clean enough, but it just left us "blah." Nothing spectacular. Not horrible, but not good enough for us to ever stay there again. Read moreGenuine Hotels.com guest review
"always a pleasure to stay here"
No matter if is for one night, three days or one whole week I always choose this hotel is close to restaurants also a walmart the parks etc. Clean very friendly and helpful.Genuine Hotels.com guest review
Really enjoyed my stay great location will return again whenever I go to universalGenuine Hotels.com guest review
Hotel is near WalMart and restaurants and close to my business meeting. Enjoyed our stay.Genuine Hotels.com guest review
"Deluxe room villa is nice!!!"
It was a nice stay we stayed in a deluxe villa on the sixth floor and the little apartment was nice, full kitchen living room area and a nice balcony I would stay there again.Genuine Hotels.com guest review
My stay was okay. The property has a lot of potential. When I arrived to check in there was a very long line. Many guests were getting impatient and the process to actually check in should be much more quicker. The rooms are great but should need some new furnishing.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. You are correct, we are a large resort, and we offer many amenities to help you enjoy your time here. We apologize that there was a wait during check in-we are working on making this more efficient and a better experience for our guests. Many of our visitors enjoy the units, most with fully equipped kitchens and living room areas. We have been rolling out updates to our units, and we regret that you didn't receive one with that makeover. We hope to have you back as our guest! Sincerely, David
"Birthday for my fiancée"
One of the best places in Orlando for all ages. We have stayed in several places in the area and Westgate was overall very clean, and super comfortable.Genuine Hotels.com guest review
Condition of the resort was very good. Everything was clean. Facilities were clean as well as the room. Only con was that the room wasn't updated. There werent any free outlets by the bed. Besides that everything else was great .Definitely recommend.Genuine Hotels.com guest review
An excellent resort. Would definitely stay again and not hesitate to recommend to family and friends.Genuine Hotels.com guest review
This hotel was awesome. The staff was five-star they helped us from the moment we got there to the moment we left. The room was extremely clean , very large, awesome kitchen, we were 10 minutes from Universal Studios. There was a Starbucks right on property. The lobby was great the pool was clean with a great tiki bar & music. We have stayed in a lot […] of places in Orlando and this place is the best place that we could find for the quality price. A couple of suggestions... Use a navigation system to get around.. Bring a lot of bottled water, we spent over $25 at the theme parks just buying waters (4 ppl), There is a 7-11 right up the street. Minutes from International Dr. Outlets were right around the corner... Tons of restaurants. The LOCATION IS GREAT. They do provide shuttle service to the parks. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate you taking the time to share with us your experience at Westgate Lakes Resort & Spa. It greatly pleases us that you found the resort awesome, and that our staff gets five stars from you! You are correct, we offer a great amount of amenities for a decent price, and we are centrally located close to dining, theme parks & shopping. We look forward to having another opportunity to exceed your expectations!
The hotel was great, price was extremely right staff is friendlyGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are so glad that you found Westgate Lakes Resort & Spa great! We're pleased that you found our staff friendly, and that our price was "extremely right" for you. It would be our pleasure to have you visit again!
"Always a Pleasure"
This was my fourth trip to Orlando within the last two years. I refuse to stay anywhere else. Great location, customer service, affordable and kid friendly.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your response. We feel honored that you enjoyed your overall stay at Westgate Lakes Resort and Spa. We are thrilled you enjoyed our location and our staff was able to accommodate your needs. Thank you for choosing Westgate and we look forward to seeing you soon! Sincerely, Idalise
My stay was nice and I really enjoyed the customer service I received.Genuine Hotels.com guest review
The room was nice , bed was comfy; my only dislike of this hotel was being by the pool. They play loud music till 11pm every night. If we stay here again I will ask for a room away from the pool.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your comments, we are glad that you found the accommodations to your liking. We apologize if being by the pool created any inconvenience for you and your family. Certainly when you return we will be happy to assist you with a room assignment further away from the pool area for a little more quite and relaxation. We look forward to you staying with us again! Sincerely, Lucía
"Great Location for Disney"
Very clean and spacious room. Located in the heart of everything.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are glad that you found our accommodations to be clean and spacious. We do have a very convenient location with easy access to major roads. We are so glad that you enjoyed your trip and hope to see you back at the resort soon. Sincerely, Lucía
"room not as described"
On the receipt from hotel. Com said i was a room 485sq ft. Not true was a box with kitchen in the living room. Said i was getting a soaking tub. Not true a tiny shower with a low . Advertised as next to universal studio not true. Out of the way. Parking was horrible.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We apologize that you experience any inconvenience at all. The Westgate Lakes Resort and Spa is conveniently located close to International Drive, the Orlando Convention Center and Universal Studios. Our resort does offer free scheduled transportation to Universal Studios and other points of interest for our owners and guests convenience. Our smallest room; a standard studio unit is 485sq Ft. The unit will have a walk in shower and a jetted tub as well as a kitchenette area including a microwave and coffee maker. We really appreciate your comments as they help with our overall improvement efforts. Sincerely, Lucía
Horrible customer serviceGenuine Hotels.com guest review
"Wonderful Wonderful Wonderful"
Everything about my stay at Westgate Lakes was outstanding. From being greeted at the main door in the lobby, to the pool an tiki bars, through mu checkout experience.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are so happy you enjoyed your stay with us. We pride ourselves in providing a vacation experience unlike any other. We look forward to you retuning to visit us in the future. Sincerely, Lucía
Excellent resort! I have stayed in this one at least 8 times and I will keep on doing it. Everything is perfect, location, cleanliness, room. The only thing is that sometimes they let you check out but the majority of the times they say its impossible, not even an hour but besides that I totally recommendedGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for letting us know about your experience. We are so happy that you continue to enjoy Westgate Lakes Resort and Spa as your home away from home. We appreciate your recommendation and hope you will be back. Sincerely Lucía
"good could be great"
Overall good stay but could have been better. Elevators very slow, washers broke n some staff was accommodating some weren't.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your review. We are thrilled that our staff was able to accommodate your needs. We are always looking for ways for our guests and owners to feel like they’re home away from home. Please come back to see what new things we’ve rolled out!
One thing I enjoyed was the Jetted bathtub. The room and bathroom are huge compared to many other hotels I've been in at Orlando.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are proud to provide all our owners and guests with a true vacation experience. We love hearing kind words such as yours about our room amenities. We really appreciate you and look forward to your next visit.
"Not what I was expecting."
I was a bit disappointed. I am not one for theme parks, I was going for some R & R. The price was good, bed was comfortable, most of staff was friendly. The spa staff, seems to me, not accustomed to give massages to men, I could hear them trying to whisper insults of me. The area of the resort was very spread out and confusing. The restaurant on-site […] and room service not accommodating to special need diets. There was no housekeeping my entire stay. Room amenities they say included a cd player, was none, a dvd player, non-functional. However, a big plus was the jetted tub in the bedroom part of the suite. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate your responses concerning your stay with Westgate Lakes Resort and Spa. Our housekeeping services do run a little differently because we are a time share resort, however, anything you should need our staff would be happy to provide you with. Our goal is to always exceed expectations. If there are every any questions or concerns please don’t hesitate to contact the front desk for assistance. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon!
"Impressive vacation compound"
I enjoyed the one night we were there. I felt the anteroom did not really do what it was supposed to accomplish, which was to keep noise out of the room. The porch size was fantastic. We loved the garden-style bath with jets. The furniture was rather outdated and the artwork was awful. We loved the bed and enjoyed our stay overall. The hotel's location […] was a little annoying due to having to drive around the highway to get to International Drive. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. Based on your review, we see that you encountered some issues during your stay. We are diligently working on the maintenance of each room as our units are going through a renovating schedule. We apologize if this was an issue for you. We are glad you were able to enjoy the screen porch as well as our beds. We hope you visit us again soon! Sincerely, Idalise
Love itGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your response. We are thrilled that you loved your stay. We hope you come back and visit us soon! Sincerely, Idalise
This is not a hotel, it is a timeshare resort. Upon check-in you are dragged over to a second counter to listen to a sales pitch for a "free" breakfast that is the real 90 minute sales pitch. You can easily decline the breakfast and annoying sales pitch. As a timeshare, hotel service is non-existent, room cleaning is limited to a change of towels and […] making the bed. The other problem with the timeshare is that there are a lot of people there getting a free night as part of the sales pitch. They troop in and out, are usually somewhat questionable characters and make the whole experience a bit less satisfying. The rooms themselves were large but extremely dated, ours looked like it had been furnished in the 1970s (I was alive then and know what I'm talking about). In short if you're looking for a cheap large room near the Orlando attractions, this is your place. If you're looking for a spa and resort, look elsewhere. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your response. Allow us to apologize if the sales presentation was an inconvenience for you. We do offer for all of our guests and owners to participate in a 90 minute presentation; however it is purely voluntary to do so and we do offer incentives for your time. We also want to apologize if you felt that the unit was dated. We are working diligently to improve the maintenance of each room as our units are under a renovating schedule. We hope you allow us another opportunity exceed your expectations in the near future. Sincerely, Idalise
"best place to stay"
I love this place. Only thing is they tried to get us to buy a timeshare. But nothing bad to say about the place its beauitful clean and i will be staying there again. I rate this a 5 starGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We value and appreciate your feedback. We are delighted that you enjoyed your overall stay! At Westgate Lakes Resort, we have many resort amenities for the entire family to enjoy. We hope that you were able to take advantage of our convenient location as we are located just minutes away from Sea World and Universal Studios! On behalf of the entire Westgate staff, we appreciate you and we look forward to your next visit. Sincerely, Idalise
"Would stay again!!"
Our only complaint was that our neighbor we shared an entrance way with was loud in the hallways and slammed doors. Once in the room, we couldn't hear them! Huge rooms, comfortable beds, separate shower, jacuzzi tub, water closet, fan and screened in porch were all awesome! We firmly told timeshare folks that we weren't interested and we moved on! We […] will definitely come back and stay here again!! Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your response. We appreciate your compliments about our awesome resort. We certainly love to provide an unforgettable vacation experience. Owner and guest satisfaction is our top priority and we always look to meet and exceed your expectations. We hope to provide another great vacation for you and your family soon!
"the best of the best"
It was so nice clean relaxing and adventerous all in oneGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are honored you chose to stay with us here at the Westgate Lakes Resort & Spa! We are happy to hear you had a great time! We pride ourselves in many things, from superior customer service, to our beautiful grounds, but we also work hard to provide a diverse assortment of amenities that all of our guests can enjoy. It’s great you took part, we love it! It is our hope to have another opportunity to provide you with a relaxing stay. Please come back and visit us again soon!
The hotel was clean but the rooms were out dated. They told us we had a room with a great view of the pool..but it was of the loud annoying pool pump that ran all night.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are happy that you were able to enjoy the room accommodations. We do apologize for any inconvenience you may have experienced during your stay. We look forward to your next visit with us.
their parking is a joke had a handicap room had to park 3 buildings down from the one we stayed inGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are very sorry for any issues you may have experienced during your stay. During times of high occupancy, our parking situation sometimes can be challenging. If available, our employees would be glad to give you a ride on their golf cart. We appreciate your feedback. We hope to see you soon!
"Nice hotel close to disneyworld"
I was great. Wish I could have stayed longer to enjoy facilityGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are glad you had a great time. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon!
"Watch for timeshare sales"
Overall had a good stay at this resort. The only thing I didn't like as during check in we were forced into a time share presentation. After we checked in the girl at the desk handed our room keys to another girl who was going to give us a "welcome package." We followed this girl who had our room keys to a desk where she handed our keys to a man who […] was going to get us the welcome package. He proceeded to tell us that he was going to give us a cash reward for booking our stay on expedia and he was also going to give us a VIP card which made all our meals or activities on premises free (this was not the case which we found out later). After he offered these gifts he said we just had to leave a $20 deposit to make sure we show up to the presentation the following morning- mind you there was never any mention. We said no but he insisted so we left our deposit and the next morning we went to the timeshare breakfast and sat with someone who kept trying to sell us a timeshare after we already said no! She then had 2 other people try to sell us before they gave us our voucher for the gifts and our deposit. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are thrilled to read that you had a good stay. We sincerely apologize for the inconvenience of the sales staff. It is definitely not our intention to make you feel pressured in any way from anyone on our staff; however, we do offer the opportunity to all of our guests and owners to take a tour and with that, receive certain incentives, with no obligations. Again, we apologize and we do hope that you will give us another opportunity to exceed your expectations.
"Nice hotel close to sea world and close to disney"
Had a excellent vacation can't wait to go back.very relaxingGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your review. We are happy to hear that you had a relaxing stay with us. We always look forward to assisting our guests and providing them with the ultimate vacation. Thank you for choosing to stay with us and we hope to see you again.
place was good except few commnetsshortage on parkinglot and house keeping / room service below averageGenuine Hotels.com guest review
"Great hotel close to the attractions"
We had never stayed here before, so we were kind of skeptical at first. There was a line at the front desk of people checking in. We automatically assumed it would take us forever to get into our room. Then someone came from the back to help out and we got checked in within a couple of minutes. Totally different from our experience at other hotels. The […] rooms were amazing. They were spacious and clean. The bathroom was huge. It made us want to stay longer, since we were only there for a weekend. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your review. We are glad you enjoy our spacious rooms and room amenities. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. Thank you again for your review as we love hearing kind words such as yours. We look forward to hosting your vacation again soon.
"Nice resort with strings attached"
We booked this hotel because it was 50% off! At check-in we were whisked to a separate desk that offered discount Disney tickets. The tickets were half price if you sat thru a one hour time share sales pitch. Three hours later, we had missed the last free shuttle to Disneyworld and I was extremely frustrated with the hotel. If you can avoid the time […] share trap, the resort was nice and convenient to most of the Orlando attractions. The half price tickets were a bargain. They did arrange transportation for us to Disneyworld and we rode the shuttle back to the hotel that night. If you ride the shuttle, be prepared to be the last people to leave the park. The park closes at 9, the shuttle picks you up at 10:35. There was no breakfast available except to those waiting for the time share presentation. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are glad you enjoyed the resort and our convenient location. We apologize that you had issues with the timeshare sales presentation. We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such as breakfast and discounts. Participation is purely voluntary and our sales team is there to assist you in any way they can in the process of buying a timeshare. We hope to have another chance to provide you with a wonderful stay.
"Family vacation getaway"
Overall, the resort was Super! We just needed to learn how to vacation again and not wait so long to take a vacation. The hotel resort was equipt with everything you needed to have a great stay and plenty to do while you were there. The time share idea that is offered at the resort is very good for anyone that would like to have a guaranteed vacation […] every year. The staff was very helpful and courteous. I would visit there again. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We love to receive reviews where our guests had a great time at Westgate Lakes Resort and Spa! We are always improving, so we value our guest’s feedback. We are thrilled to hear that our staff was able to assist you during your stay. We always look forward to providing our owners and guests with a memorable vacation. We hope that we can provide your family with many happy memories in years to come.
"Very dirty: Housekeeping was terrible."
As I said, housekeeping was terrible. This was my second visit to this hotel and I think I will not use it again.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. Please accept our apologies that your suite was not clean when you arrived. Cleanliness is a priority, and this was not done to our standard. We will review this with our team, as we are always looking for areas in which to improve. We hope to have another chance at providing you with a wonderful stay!
"nice hotel close to Attractions"
We stayed here and went 2 days to universal using the hotels transportation. They were very prompt. Came back and cooled off in1 of the many nice pools.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your review. We are glad that we were able to accommodate your needs. We always look forward to providing our owners and guests with a memorable vacation. We hope you will visit us soon.
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