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The Ritz-Carlton, Cancun, Cancun

5 stars
Retorno del Rey No. 36, Cancun, QROO, 77500, Mexico, ‏‎1800-687-236 (Australia Toll Free)
Price Match GuaranteePrice Match Guarantee on hotel bookings. If you find a lower price on exactly the same stay elsewhere, we’ll match it or you can cancel your booking without a penalty

Upscale beachfront resort with spa, near La Isla Shopping Mall

Main amenities

  • 363 smoke-free guestrooms
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • WiFi in the lobby
  • 3 outdoor tennis courts
  • Beach umbrellas
  • Valet parking
  • Conference center
  • Airport shuttle

What’s around

  • In Hotel Zone
  • La Isla Shopping Mall (1.2 mi / 1.9 km)
  • Playa Delfines (2.5 mi / 4.1 km)
  • El Rey Ruins (2.6 mi / 4.1 km)
  • Playa Ballenas (0.4 mi / 0.7 km)
  • Luxury Avenue (0.5 mi / 0.9 km)
Outstanding4.6 / 5
  • The Ritz Carlton Hotel is the best Hotel you can stay in in Cancun... it has the best…Jan 11, 2014
  • I found the Concierge service to be disappointing - their recommendations were often…Sep 21, 2012
See all 437 Hotels.com reviews
From 1,657 reviewsTripAdvisor Traveller Rating

Enter dates to check prices

Hotel Info: ‎1800-687-236 (Australia Toll Free)‎

from A$568
  • Club Room, 1 King Bed, Ocean View
  • Standard Room, 1 King Bed, Ocean View
  • Club Room, 2 Double Beds, Oceanfront
  • Club Room, 1 King Bed, Oceanfront
  • Double Room, Ocean View
  • Club Room, 2 Double Beds, Ocean View
  • Oceanview Suite
  • Standard Room, 1 King Bed, Oceanfront
  • Suite, 1 Bedroom, Oceanfront
  • Double Room, Oceanfront
  • Room, 2 Double Beds, Oceanfront
  • Club Double Room, Oceanfront
  • Club Double Room, Ocean View
  • Room, 2 Double Beds, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 363 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare

  • Children's club

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking (limited) *

  • Accessible parking

Other information

  • Smoke-free property

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 20 per night

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 32 per person (approximately)

WiFi is available in guestrooms for USD 20 per day (rates may vary)

WiFi is available in public areas for USD 20 per day (rates may vary)

In the hotel

Taking the kids?
  • Children's club
  • In-room childcare (surcharge)
  • Supervised childcare/activities
Food and drink
  • Breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in the lobby
Things to do
  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts 3
  • Full-service spa
  • Spa treatment room(s)
  • Beach towels
  • Free pool cabanas
  • Tennis on site
  • Spa tub
  • Pool sun loungers
  • Steam room
  • Beach/pool umbrellas
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 290626
  • Conference space size (meters) - 27000
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 1993
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Disabled parking
  • Accessible path of travel
  • Accessibility equipment for the deaf
  • Accessible bathroom

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open daily.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts 3
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Aerobics on site
  • Pilates classes on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

The Ritz-Carlton, Cancun, Cancun’s small print

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Valet parking costs USD 20 per night

Rollaway beds are available for USD 50 per night

Breakfast is offered for an extra charge of USD 32 per person (approximately)

WiFi is available in guestrooms for USD 20 per day (rates may vary)

WiFi is available in public areas for USD 20 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

The Ritz-Carlton, Cancun, Cancun

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